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Customer Experience Manager Jobs in California

General Manager, Airport Customer Experience
By American Airlines At Burbank, CA, United States
Demonstrated time-management skills with proven ability to handle multiple projects while meeting deadlines
Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
2 years in supervisory or management capacity
This job is a member of the Field Stations Team within the Customer Experience Division.
Range of pay to be offered: $66,304.94/annual to $93,152.54/annual
Directs, manages, and oversees, daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
Customer Experience Training Manager
By Kia America At Irvine, CA, United States
Supervisory and/or management experience required
8-10 years of advanced working knowledge and experience with performance-based training and/or customer experience training
Minimum 7 years as a supervisor or manager providing direction for exempt employees and/or contractors.
5+ years of advanced working knowledge of automobile dealership operations (Sales or Service).
Experience with automotive customer satisfaction surveys (SSI, CSI, IQS, etc.)
Hospitality experience is a plus
Customer Experience Manager – Airports
By Air Canada At San Francisco, CA, United States
• A minimum of two years previous people management experience;
The Customer Experience Manager role will provide the opportunity to work in various areas such as: Station
Skills & Abilities required are:
• Entrepreneurial & self-managed abilities;
customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable
managing both our customers experience and providing leadership to our unionized employees (IBT)
Customer Experience Manager Jobs
By Pomelo, Inc. At San Francisco, CA, United States
Strong knowledge/experience of how customer interaction channels and software work (interactive voice response, call center phone systems and reporting, chat technologies)
Excellent prioritization and detail-oriented skills
3+ years of experience in a customer-facing role managing relationships with a high volume of users
Strong problem-solving skills with the ability to identify customer friction points and navigate data and people to find answers
Experience leading cross-departmental projects to drive positive customer outcomes
Bachelor’s degree or equivalent experience
Customer Service Manager, Airport Customer Experience
By American Airlines At Santa Ana, CA, United States
This job is a member of the Field Stations Team within the Customer Experience Division.
Annual salary to be offered: $65,000.00 - $79,300.65
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Manager, Customer Experience Jobs
By DoorDash At San Francisco, CA, United States
Other projects assigned by management or as needed
You have 3+ years of support operations experience managing support KPIs such as CSAT.
You have experience with root cause analysis on support, fraud, trust & safety cases
You have driven operational excellence, quality improvements and performance managed multiple agents.
You are analytical and data-driven, with experience distilling large data sets to actionable insights - root cause analysis is your specialty.
Hosting forums for case deep dives
Manager, Customer Experience Jobs
By DoorDash At Los Angeles, CA, United States
Other projects assigned by management or as needed
You have 3+ years of support operations experience managing support KPIs such as CSAT.
You have experience with root cause analysis on support, fraud, trust & safety cases
You have driven operational excellence, quality improvements and performance managed multiple agents.
You are analytical and data-driven, with experience distilling large data sets to actionable insights - root cause analysis is your specialty.
Hosting forums for case deep dives
Porsche Riverside Dealer Customer Experience Manager(Dcem)
By Walter's Auto Sales At , Riverside, 92504, Ca
The Dealer Customer Experience Manager (DCEM) is a champion for the customer, working interdepartmentally to maximize the Customer Experience.
Manage the daily activities of valets, greeters, drivers and service receptionists.
Presentation and upkeep of retail merchandise display. Coordination with Parts Manager on ordering and inventory of retail items.
Coordination with Service Manager on utilization of Porsche Dealer-to-Customer Goodwill programs for customer satisfaction.
Regularly analyze dealership web presence for ease of customer use. DCEM keeps dealership website current with associate bios and accurate information/specials.
Handle service appointment setting or provide assistance to Service Advisors for this function when necessary.
Customer Experience Manager - Victoria's Secret - Victoria Gardens - Rancho Cucamonga, Ca
By Victoria's Secret At , Rancho Cucamonga, 91730, Ca $20.50 an hour
Victoria’s Secret & Co Customer Experience Manager
Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
Experience with influencing cross-functional partners in informal and formal settings to get things done.
3+ years of retail leadership experience preferred
Customer Experience Manager Jobs
By Tesla At Alhambra, CA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager - Airports
By Air Canada At San Diego, CA, United States
• A minimum of two years previous people management experience;
Skills & Abilities required are:
• Entrepreneurial & self-managed abilities;
• Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
• Strong interpersonal skills (organizational, team oriented & focused)
• Ability to adapt to new technology and to share that knowledge;
Customer Experience Program Manager, Cross-Border
By TikTok At San Jose, CA, United States

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, ...

Customer Experience Manager Jobs
By Tesla At West Covina, CA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager Jobs
By Tesla At Mission Viejo, CA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager Jobs
By Tesla At Pasadena, CA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager Jobs
By Wolf & Shepherd At Los Angeles Metropolitan Area, United States
Responsible for management and development of the Customer Experience department.
Manage the department's schedule to ensure adequate staffing at all times.
Strong verbal and written communication skills.
Must be knowledgeable and adhere to rules and regulations, while maintaining a kind and accommodating attitude.
4+ years of Customer Success experience in direct to consumer businesses.
Experienced in driving goals associated with gross churn and upsell.

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

What is Customer Experience Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to manage customer relationships
• Ability to analyze customer feedback and data
• Ability to develop customer service strategies
• Ability to work with cross-functional teams
• Excellent problem-solving and decision-making skills
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Manager Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer experience management
• Knowledge of customer service strategies

What is Customer Experience Manager Experience?

• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Responsibilities?

• Develop customer service strategies to improve customer experience
• Analyze customer feedback and data to identify areas of improvement
• Manage customer relationships and ensure customer satisfaction
• Work with cross-functional