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Customer Excellence Specialist Jobs in New Jersey

Customer Service Excellence Manager
By Reckitt At , Parsippany, 07054
Project management experience; PMP Certification is considered a plus
Excellent analytical skills and problem-solving abilities
The ability to think progressively to advance supply chain processes and management
Identify and create future processes, resources, and system capabilities; Lead VSM exercises to identify capability gaps
Determine value-add capabilities for advanced customer engagement, connectivity, and collaboration; support implementation of aligned plans in collaborations with key customers
Support & manage audit activities on behalf of the team, including process outline, evidence, and remedy as needed to ensure compliance

Are you passionate about providing excellent customer service? We are looking for a Customer Excellence Specialist to join our team and help us exceed our customers' expectations! As a Customer Excellence Specialist, you will be responsible for ensuring our customers receive the highest level of service and satisfaction. If you have a passion for customer service and a commitment to excellence, this is the perfect job for you!

A Customer Excellence Specialist is responsible for providing excellent customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer issues, and providing customer feedback.

What is Customer Excellence Specialist Skills Required?

• Excellent customer service and communication skills
• Ability to handle difficult customer situations
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Proficiency in using computer software and applications
• Ability to multitask and prioritize tasks
• Problem-solving and decision-making skills

What is Customer Excellence Specialist Qualifications?

• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or related field
• Certification in customer service or related field

What is Customer Excellence Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and applications
• Knowledge of customer service best practices

What is Customer Excellence Specialist Experience?

• Previous experience in customer service or related field
• Experience in using customer service software and applications

What is Customer Excellence Specialist Responsibilities?

• Respond to customer inquiries and resolve customer issues
• Provide customer feedback and suggestions
• Monitor customer service performance and identify areas for improvement
• Maintain customer service records and reports
• Develop and implement customer service policies and