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Customer Excellence Specialist Jobs in Massachusetts

Performance Excellence Specialist Jobs
By DraftKings Inc. At Boston, MA, United States
Bachelor’s degree in business management, sport management, or related field; or equivalent education and work experience.
Create performance and coaching artifacts for each vertical, partnering with the Knowledge Management and Training team on coaching support resources.
At least three (3) years of contact center (preferably in a quality role), project management, analytics, leadership, or related experience.
Aggregate and analyze reports to identify gaps in performance and offer recommendations for process, product, or training improvements and efficiencies.
Ability to be objective and influential in developing others and improving the customer experience.
Strong working knowledge of Microsoft Excel and/or Google Sheets.
Performance Excellence Specialist Jobs
By DraftKings Inc. At Massachusetts, United States
Bachelor’s degree in business management, sport management, or related field; or equivalent education and work experience.
Create performance and coaching artifacts for each vertical, partnering with the Knowledge Management and Training team on coaching support resources.
At least three (3) years of contact center (preferably in a quality role), project management, analytics, leadership, or related experience.
Aggregate and analyze reports to identify gaps in performance and offer recommendations for process, product, or training improvements and efficiencies.
Ability to be objective and influential in developing others and improving the customer experience.
Strong working knowledge of Microsoft Excel and/or Google Sheets.

Are you passionate about providing excellent customer service? We are looking for a Customer Excellence Specialist to join our team and help us exceed our customers' expectations! As a Customer Excellence Specialist, you will be responsible for ensuring our customers receive the highest level of service and satisfaction. If you have a passion for customer service and a commitment to excellence, this is the perfect job for you!

A Customer Excellence Specialist is responsible for providing excellent customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer issues, and providing customer feedback.

What is Customer Excellence Specialist Skills Required?

• Excellent customer service and communication skills
• Ability to handle difficult customer situations
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Proficiency in using computer software and applications
• Ability to multitask and prioritize tasks
• Problem-solving and decision-making skills

What is Customer Excellence Specialist Qualifications?

• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or related field
• Certification in customer service or related field

What is Customer Excellence Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and applications
• Knowledge of customer service best practices

What is Customer Excellence Specialist Experience?

• Previous experience in customer service or related field
• Experience in using customer service software and applications

What is Customer Excellence Specialist Responsibilities?

• Respond to customer inquiries and resolve customer issues
• Provide customer feedback and suggestions
• Monitor customer service performance and identify areas for improvement
• Maintain customer service records and reports
• Develop and implement customer service policies and