Revenue Excellence Specialist - Enterprise Accounts
By Shopify At United States
Experience with sales and analytics applications (Salesforce, Salesloft, Varicent, Looker Studio, Tableau, PowerBI) with SQL skills a “nice to have”
Experience in revenue excellence, sales operations, revenue operations, and go-to-market strategy disciplines
Experience with Enterprise level sales processes, go-to-market motions, org design strategies is a nice to have in this role
Proven track record of developing and implementing revenue and growth strategies for multi-product SaaS or eCommerce/FinTech businesses
Thrive on change - Commerce is always evolving, Shopify is ever-changing, and change is constant
Merchant obsessed - You are customer-focused and do the right things the right way every time

Are you passionate about providing excellent customer service? We are looking for a Customer Excellence Specialist to join our team and help us exceed our customers' expectations! As a Customer Excellence Specialist, you will be responsible for ensuring our customers receive the highest level of service and satisfaction. If you have a passion for customer service and a commitment to excellence, this is the perfect job for you!

A Customer Excellence Specialist is responsible for providing excellent customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer issues, and providing customer feedback.

What is Customer Excellence Specialist Skills Required?

• Excellent customer service and communication skills
• Ability to handle difficult customer situations
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Proficiency in using computer software and applications
• Ability to multitask and prioritize tasks
• Problem-solving and decision-making skills

What is Customer Excellence Specialist Qualifications?

• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or related field
• Certification in customer service or related field

What is Customer Excellence Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and applications
• Knowledge of customer service best practices

What is Customer Excellence Specialist Experience?

• Previous experience in customer service or related field
• Experience in using customer service software and applications

What is Customer Excellence Specialist Responsibilities?

• Respond to customer inquiries and resolve customer issues
• Provide customer feedback and suggestions
• Monitor customer service performance and identify areas for improvement
• Maintain customer service records and reports
• Develop and implement customer service policies and