Customer Engagement Consultant Jobs in Arkansas

Assists in the development and management of a multi-million-dollar department budget.

Ability to implement and execute execution (time management, multi-tasking, organizing projects and people).

Builds and leads a team of experts in customer experience with a focus on customer delight.

Manages third party relationships with vendors and approves department invoices to ensure seamless integration of platforms.

Drafts, implements, and executes policies and procedures to facilitate a quality customer experience.

Leads new projects based on organizational goals in conjunction with project managers.

Efficiency: you have excellent time-management skills, can prioritize tasks appropriately, and work to streamline processes

Diligence and attention to detail: effective project management and consistent delivery of timely, high-quality work

Experience: At least one year of professional work experience; law firm, legal tech, or fintech experience preferred

Event-based emails: collaborate with marketing to execute and deploy activity and event-based email campaigns

Playbook assistance: help with playbook updates and creation for client cross-sells and upsells

Process optimization: map out the customer journey and help constantly improve the company’s customer-facing processes

Manage key processes that the delivery of products for higher education institutional customers

We Offer a Competitive Benefits Package Including

Drive renewal efforts across their portfolio of higher education accounts to ensure that we grow revenue and ensure renewals

Collaborate with customer engagement managers and senior customer engagement managers to support identified accounts where necessary.

Track and manage key issues that arise with customers and report on resolutions in a timely manner

Minimum of 2 years of experience working in customer service or customer support

Pay Range: $55-$60/hr. on W2 (Depends upon experience)

• It’s important to be recognized as a credible, knowledgeable subject matter expert.

Job Title: Customer Engagement Consultant

• Ability to understand sales and marketing programs/activities and insert alignment.

• Required travel 3 – 5 times a year.

Additional role, initiative and group information: