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Customer Care Specialist Jobs in Iowa

Customer Care Specialist Jobs
By Go Ape At , Remote
Other tasks as agreed with the customer experience manager.
Skills, Experience and attitude required
To ensure that all activities meet or exceed internal requirements, productivity, efficiency, and quality targets.
Outstanding verbal, listening, and written communication skills with the proven ability to establish and maintain excellent relationships at all levels.
The versatility to reflect our brand and service requirements while utilising a range of communication and software.
To respond to customer feedback and complaints.
Customer Care Specialist I
By Lumen At , Remote $29,970 - $66,840 a year
Strong computer skills with MS Office experience and the ability to navigate multiple systems at once
Face to approximately 1300 customers a day-focusing on delivering an exceptional Customer Experience.
Performance managed to adnce, CSAT, Quality, and Retention.
1+ years of contact center experience
Answer inbound calls, chats, and emails from Enterprise customers.
Responsible for providing service level of 80% to the customers
Billing Customer Care Specialist Ii
By Lumen At , Remote $42,120 - $93,840 a year
Ability to prioritize with good time management skills
Provide status updates to billing management for aging tickets and other reports as requested
A combination of education and experience is acceptable
Ability to understand and utilize multiple systems for billing and dispute management.
Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience
Consult with managers or senior staff members on non-routine issues

Are you looking for a job that offers great customer service and a chance to make a difference? We are looking for a Customer Care Specialist to join our team and provide exceptional customer service to our customers. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

What is Customer Care Specialist Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to handle customer inquiries in a professional and courteous manner
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Proficiency in Microsoft Office Suite
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology

What is Customer Care Specialist Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology

What is Customer Care Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Knowledge of company products and services
• Knowledge of relevant computer applications

What is Customer Care Specialist Experience?

• Previous customer service experience
• Previous experience in a call center environment

What is Customer Care Specialist Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Follow up with customers to ensure their satisfaction
• Record customer interactions and details of inquiries
• Update customer information in the customer service database
• Process orders, forms, and applications
• Identify and escalate priority issues