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Customer Care Specialist Jobs in Oregon

Customer Care Specialist (Hybrid 50/50)*$200.00 Bonus* Start 8/2023-(Portland, Or) #110698
By PacifiCorp At Portland, OR, United States
Knowledge of general Company policies and procedures as well as those specific to billing, credit/collections, service and account management is preferred.
High School Diploma or GED Certificate; or the equivalent combination of education and work experience.
Provide specialized advice in regard to regulatory billing requirements and company processes via extensive phone time and electronic means.
Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
Communication and interpersonal skills to interface with team members and customers in a fashion that promotes positive customer relations.
Active listening, conflict resolution and problem-solving skills.

Are you looking for a job that offers great customer service and a chance to make a difference? We are looking for a Customer Care Specialist to join our team and provide exceptional customer service to our customers. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

What is Customer Care Specialist Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to handle customer inquiries in a professional and courteous manner
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Proficiency in Microsoft Office Suite
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology

What is Customer Care Specialist Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology

What is Customer Care Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Knowledge of company products and services
• Knowledge of relevant computer applications

What is Customer Care Specialist Experience?

• Previous customer service experience
• Previous experience in a call center environment

What is Customer Care Specialist Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Follow up with customers to ensure their satisfaction
• Record customer interactions and details of inquiries
• Update customer information in the customer service database
• Process orders, forms, and applications
• Identify and escalate priority issues