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Customer Care Specialist (Hybrid 50/50)*$200.00 Bonus* Start 8/2023-(Portland, Or) #110698
Company | PacifiCorp |
Address | Portland, OR, United States |
Employment type | FULL_TIME |
Salary | |
Category | Utilities |
Expires | 2023-07-24 |
Posted at | 10 months ago |
Date: Jun 15, 2023
- Navigate through multiple computer software programs to address account information specific to customer inquiries.
- Promote a customer first culture and commit to delivering outstanding results for customers.
- Assist customers via telephone in regard to service outages, restoration of electric services, and electric service billings.
- Provide customer care via telephone to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management.
- Communicate with field personnel via phone or electronic means to process customer work orders.
- Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Prepare written communication with the use of templates.
- Provide specialized advice in regard to regulatory billing requirements and company processes via extensive phone time and electronic means.
- Demonstrate adherence to identified PCCC performance measures as outlined in the Customer Contact Center Guidelines.
- Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan.
- Coordinate customer's requests, when necessary, with the appropriate company department.
- Knowledge of general Company policies and procedures as well as those specific to billing, credit/collections, service and account management is preferred.
- Active listening, conflict resolution and problem-solving skills.
- Proficient with the use of personal computers to access and input relevant information on customer accounts.
- Ability to type a minimum of 30 WPM.
- Ability to work scheduled shifts and meet attendance requirements.
- Ability to gather necessary information from internal and external customers, determine appropriate course of action and provide information to customers.
- A minimum of two years non-sales customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience.
- Communication and interpersonal skills to interface with team members and customers in a fashion that promotes positive customer relations.
- Ability to perform basic math calculations.
- High School Diploma or GED Certificate; or the equivalent combination of education and work experience.
- Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
- Successfully complete background check and drug screen.
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