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Customer Care Specialist Jobs in North Carolina

Customer Care Specialist Jobs
By AlphaBEST Education, Inc. At Winston-Salem, NC, United States

Customer Care Specialist - Winston-Salem, NC $17.00 - $19.00 per hour pay range AlphaBEST: After school is where adventure begins! Our mission is to engage children's minds and expand their horizons ...

Customer Service Specialist - Customer Care
By City of Concord, NC At Concord, NC, United States
Performs data entry for customer complaints, telephone system reports, departmental monthly reports, and other reports as appropriate.
Basic knowledge of all City department functions
Responds to telephone or radio inquiries for a variety of information.
Facilitates service for customers, including all utility account maintenance.
Provides customer service by responding to requests for information from customers and resolving related problems.
Performs administrative duties by copying, filing, faxing, typing, entering data, and preparing, storing, and distributing mail and correspondence.

Are you looking for a job that offers great customer service and a chance to make a difference? We are looking for a Customer Care Specialist to join our team and provide exceptional customer service to our customers. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

What is Customer Care Specialist Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to handle customer inquiries in a professional and courteous manner
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Proficiency in Microsoft Office Suite
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology

What is Customer Care Specialist Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology

What is Customer Care Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Knowledge of company products and services
• Knowledge of relevant computer applications

What is Customer Care Specialist Experience?

• Previous customer service experience
• Previous experience in a call center environment

What is Customer Care Specialist Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Follow up with customers to ensure their satisfaction
• Record customer interactions and details of inquiries
• Update customer information in the customer service database
• Process orders, forms, and applications
• Identify and escalate priority issues