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Customer Care Specialist Intermediate Jobs in Tennessee

Customer Care Specialist Jobs
By Simplify Compliance At Brentwood, TN, United States
Understand and have general knowledge of circulation management functions
Maintain knowledge of Company products and services to accurately communicate subscription and price information
Excellent written and verbal communication skills with good telephone demeanor
Problem solving skills, self-motivated, goal and team oriented
Strong computer skills; proficient in Excel, Access and MS Word
1-3 years customer service experience
Customer Care Specialist Jobs
By Dollar General At Goodlettsville, TN, United States
Knowledge, Skills and Abilities (KSAs)
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
Liaising with colleagues or managers to find the best solutions to customers’ issues
Familiarizing yourself with new products, services, and offers as they are introduced.
Previous experience in a customer service role is preferred
Sound judgment and excellent problem-solving skills

Are you looking for an opportunity to make a difference in customer service? We are looking for an experienced Customer Care Specialist to join our team and provide exceptional customer service to our clients. If you have a passion for helping people and a knack for problem solving, this could be the perfect job for you!

What is Customer Care Specialist Intermediate Skill Requirements?

• Excellent customer service skills
• Ability to communicate effectively with customers
• Knowledge of customer service principles and practices
• Ability to handle customer complaints and inquiries
• Ability to work in a fast-paced environment
• Ability to multitask
• Proficiency in Microsoft Office
• Knowledge of relevant computer applications

What is Customer Care Specialist Intermediate Qualifications?

• High school diploma or equivalent
• Previous experience in customer service
• Certification in customer service or related field (preferred)

What is Customer Care Specialist Intermediate Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools

What is Customer Care Specialist Intermediate Experience?

• Previous experience in customer service
• Experience in a call center environment (preferred)

What is Customer Care Specialist Intermediate Responsibilities?

• Respond to customer inquiries via phone, email, and other channels
• Provide accurate information about products and services
• Troubleshoot customer issues and provide solutions
• Process orders, forms, and applications
• Follow up with customers to ensure their satisfaction
• Update customer information in the customer service database
• Handle customer complaints and escalate issues to supervisors
• Monitor customer service metrics and suggest improvements