Customer Care Specialist Jobs

The Customer Care Specialist is responsible for building relationships with new and existing customers by providing exceptional customer service while selling our products and services.

Primary Duties And Responsibilities

• Display professionalism and use courtesy when dealing with customers and co-workers
• Accurately update customer records with every phone call
• Actively participate in department incentive programs
• Research and resolve complaints to ensure customer retention and satisfaction
• Accurately document customer correspondence in QF
• Research and respond to customer inquiries and problems in a timely manner
• Cross sell related products to customers as they call in with inquiries
• Maximize all opportunities to provide superior customer service to our customers
• Understand and have general knowledge of circulation management functions
• Maintain knowledge of Company products and services to accurately communicate subscription and price information
• Assist with processing returned mail
• Assist customers with electronic services

Additional Responsibilities

• Additional duties as assigned

The Individual

• Excellent written and verbal communication skills with good telephone demeanor
• Problem solving skills, self-motivated, goal and team oriented
• Strong computer skills; proficient in Excel, Access and MS Word

Qualifications

• 1-3 years customer service experience
• High School Diploma or equivalent

Simplify Compliance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Simplify Compliance, please contact our Talent Acquisition Team 1.800.727.5257.

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