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Customer Care Specialist Intermediate Jobs in Michigan

Customer Care Specialist Jobs
By Kinexus Group At Paw Paw, MI, United States
Knowledgeable of the community and services offered by imbedded partners within the one-stop
Have up to date knowledge about the Michigan Works! services and respond to all customer inquiries accordingly
Improve the customer experience by ensuring all customers are attended to promptly and their challenges are resolved
Assist with data entry and administrative support to talent team staff as time allows
Bachelor's Degree or equivalent professional experience in business, human services, workforce development, or a related field
Strong interpersonal and communication skills

Are you looking for an opportunity to make a difference in customer service? We are looking for an experienced Customer Care Specialist to join our team and provide exceptional customer service to our clients. If you have a passion for helping people and a knack for problem solving, this could be the perfect job for you!

What is Customer Care Specialist Intermediate Skill Requirements?

• Excellent customer service skills
• Ability to communicate effectively with customers
• Knowledge of customer service principles and practices
• Ability to handle customer complaints and inquiries
• Ability to work in a fast-paced environment
• Ability to multitask
• Proficiency in Microsoft Office
• Knowledge of relevant computer applications

What is Customer Care Specialist Intermediate Qualifications?

• High school diploma or equivalent
• Previous experience in customer service
• Certification in customer service or related field (preferred)

What is Customer Care Specialist Intermediate Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools

What is Customer Care Specialist Intermediate Experience?

• Previous experience in customer service
• Experience in a call center environment (preferred)

What is Customer Care Specialist Intermediate Responsibilities?

• Respond to customer inquiries via phone, email, and other channels
• Provide accurate information about products and services
• Troubleshoot customer issues and provide solutions
• Process orders, forms, and applications
• Follow up with customers to ensure their satisfaction
• Update customer information in the customer service database
• Handle customer complaints and escalate issues to supervisors
• Monitor customer service metrics and suggest improvements