Customer Care Specialist Jobs

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Dollar General operates more than 18,000 stores in 47 states, and we’re still growing. Learn more about Dollar General at www.dollargeneral.com.

Duties & Responsibilities

• Promptly responding to customer queries via email, live chat, video, phone, and social media channels
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
• Liaising with colleagues or managers to find the best solutions to customers’ issues
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improve.
• Immediately escalating serious complaints or issues that you are not equipped to deal with
• Maintaining a polite, helpful, and professional manner at all times
• Familiarizing yourself with new products, services, and offers as they are introduced.
• Providing training to new customer service agents, as needed.
• Attending workshops and meetings as required.

Respecting client confidentiality at all times

Knowledge, Skills and Abilities (KSAs)

• A positive attitude and the ability to build relationships with clients
• The ability to speak a second language may be advantageous
• The flexibility to work irregular hours, when required
• Superb written, reading comprehension, and verbal communication skills
• The ability to respond appropriately under pressure
• Previous experience in a customer service role is preferred
• General computer knowledge including Microsoft applications.
• Sound judgment and excellent problem-solving skills

Work Experience &/or Education

• Practical experience with help desk/CRM software, such as Service Now or SalesForce, is desired
• A College Degree is preferred