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Customer Care Representative Jobs in Michigan

Customer Care Representative Jobs
By Trinity Health Michigan At , Ann Arbor, 48105
Excellent communication skills in both written and verbal forms, including proper phone etiquette. Previous experience in a healthcare setting is preferred.
Answer incoming and make outbound calls using both electronic and paper-based documentation systems.
Perform overhead paging requests and public address announcements per protocol.
Accurately gather and verify demographic information using standard computer software and systems.
Document all call information accurately and according to approved operating procedures using multiple software applications.
Identify and employ alternative approaches to communicate with callers when encountering barriers and escalate as needed.
Hr Customer Care Representative (Temp)
By University of Michigan At , Ann Arbor, 48109, Mi $16.25 an hour
Handle a high volume of tickets using a case management tool to open, document, process, and resolve tickets
Develop subject matter expertise in areas of Benefits for Open Enrollment.
You will use data entry software.
Access records in multiple systems to resolve inquiries.
Communicate via both email and phone to collect additional information and provide updates on ticket status.
Work in a collaborative environment, with business partners, customers, and colleagues.
U-Box Customer Care Representative (Non-Cdl)
By U-Haul At , National City, 91950, Ca $17.50 - $30.00 an hour
Participate in ongoing continuous U-Haul education through U-Haul University.
U-Box Customer Care Driver Responsibilities:
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

Are you looking for an exciting opportunity to provide exceptional customer service? We are looking for a Customer Care Representative to join our team and provide outstanding customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing exceptional customer service. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

What is Customer Care Representative Skill Requirements?

• Excellent customer service skills
• Ability to communicate effectively with customers
• Ability to handle customer complaints and inquiries
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment
• Ability to multi-task
• Ability to work independently

What is Customer Care Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Excellent communication and interpersonal skills

What is Customer Care Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases and tools

What is Customer Care Representative Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a call center environment

What is Customer Care Representative Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Provide accurate information about products and services
• Troubleshoot customer issues and provide solutions
• Process orders, forms, and applications
• Follow up with customers to ensure satisfaction
• Handle customer complaints and inquiries
• Update customer information in the customer service database