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Customer Care Product Specialist Jobs in Pennsylvania

Customer Care Specialist Jobs
By Eduplanet21 At Mechanicsburg, PA, United States

At Eduplanet21 we believe that when teachers succeed, students succeed. We are an educational technology company committed to improving how educators learn and teach through an innovative approach to ...

Customer Care Specialist Jobs
By Eduplanet21 At Pennsylvania, United States
Responding to customer inquiries using thorough product knowledge and creative problem-solving to provide a human, consultative support experience.
If required by job duties, background checks (criminal/education/employment/ reference/credit) will be performed; results must be satisfactory to the company.
Manage simultaneous software implementations for multiple clients
Effectively manage projects and create organized plans that ensure customer success post-onboarding
Successfully balance being an advocate for our customers while understanding our abilities and direction as an organization
Excellent communication skills including active listening.
Customer Care Specialist - Hybrid
By A.C.Coy Company At Canonsburg, PA, United States
Vendor management/selection/coordination as per account and company requirements
Thoroughly review all authorizations, account requirements, country requirements
2+ years of experience in a responsible administrative, accounting, or customer service role, with experience working directly with customers
Correspond with clients via email and phone quickly and efficiently
Assist corporate executives relocate for overseas assignments
Provide excellent customer service and build positive client relationships

Are you looking for an exciting opportunity to use your customer service skills to make a difference? We are looking for a Customer Care Product Specialist to join our team and provide exceptional customer service to our customers. You will be responsible for responding to customer inquiries, troubleshooting product issues, and providing product support. If you are passionate about helping customers and have a knack for problem-solving, this could be the perfect job for you!

A Customer Care Product Specialist is responsible for providing excellent customer service and product support to customers. They are the primary point of contact for customers and are responsible for resolving customer inquiries, complaints, and issues.

What is Customer Care Product Specialist Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer inquiries
• Knowledge of product features and functions
• Ability to work independently and as part of a team
• Proficiency in using computer systems and software

What is Customer Care Product Specialist Job Qualifications?

• Bachelor’s degree in a related field or equivalent experience
• Previous customer service experience
• Knowledge of customer service principles and practices

What is Customer Care Product Specialist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of product features and functions
• Knowledge of customer service software, databases, and tools

What is Customer Care Product Specialist Job Experience?

• Previous customer service experience
• Experience in a customer-facing role
• Experience using customer service software, databases, and tools

What is Customer Care Product Specialist Job Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Troubleshoot and resolve customer inquiries and issues
• Provide product support and advice to customers
• Update customer records in customer service software
• Follow up with customers to ensure their inquiries and issues have been resolved
• Monitor customer service metrics and suggest improvements
• Assist with other customer service tasks as needed