Customer Care Specialist - Hybrid

Location Canonsburg, PA - Hybrid - Mon/Fri Remote

Job Type Contract-to-Hire

Work Authorization US Citizen or Green Card holder

The A.C. Coy Company has an immediate opening for an Customer Care Specialist. Ideal candidates will have 2+ years of experience in a responsible customer service or office administration role, with experience working directly with customers via phone and email. Recent graduates will also be considered.

Our Client offers a great work environment, including casual dress and a fun, friendly atmosphere. Once hired directly, employees receive an excellent benefits package with medical, dental, and vision coverage, PTO, and 401K. This role will have a hybrid work arrangement, with Monday and Friday remote and the remaining 3 days in-office. A virtual work station and complete training will be provided.

• Vendor management/selection/coordination as per account and company requirements
• Provide excellent customer service and build positive client relationships
• Correspond with clients via email and phone quickly and efficiently
• Assist corporate executives relocate for overseas assignments
• Thoroughly review all authorizations, account requirements, country requirements
• Submit rate quotations via email and/or through 3rd party systems as required
• Enter information and notes into the company's workflow tracking system
• Monitor and confirmation key shipment dates

Required

• Must be comfortable using Windows, MS Office, Internet, Email
• 2+ years of experience in a responsible administrative, accounting, or customer service role, with experience working directly with customers

Preferred

• Strong math skills
• An Associates degree or higher in Business or a related discipline