Customer Care Specialist Jobs

At Eduplanet21 we believe that when teachers succeed, students succeed. We are an educational technology company committed to improving how educators learn and teach through an innovative approach to professional learning and curriculum design. We have some of the most dedicated, creative, and talented minds in the business working together to transform K-12 education. As a Customer Care Specialist, you will be responsible for the following key parts of our customer experience: Responding to customer inquiries using thorough product knowledge and creative problem-solving to provide a human, consultative support experience. Guiding customers through Eduplanet21 software setup, training, and initial implementation planning. The goal of this position is to set our new customers up for immediate success through a clearly defined implementation process, and ensure they have strong technical support as they continue to adopt Eduplanet21. Our customers vary in size, geographic location, and complexity, so we are looking for a motivated team member who has strong communication skills, a passion for helping people, technical problem-solving abilities, and the flexibility to help with a variety of projects. This position will require you to adapt quickly to changing priorities and customer needs. In this role, you will: Interact with customers via email, online chat, telephone or in person to provide support for our software product. Serve as the initial main point of contact for customers to ensure a successful onboarding with Eduplanet21 and manage the transition to the long-term designated Customer Success Manager Ensure all customers complete the required technical setup efficiently and in a timely manner Train and educate customers on how to effectively utilize Eduplanet21 software to meet their goals Participate in other product-related projects, including but not limited to but not limited to software testing, data entry projects, software release documentation, etc. We are looking for someone who can: Manage simultaneous software implementations for multiple clients Effectively manage projects and create organized plans that ensure customer success post-onboarding Deliver product training sessions via Zoom and occasionally onsite at geographically feasible customer locations in both small and large group settings Successfully balance being an advocate for our customers while understanding our abilities and direction as an organization Communicate effectively both verbally and in writing internally and externally.
Are confident in their ability to learn, utilize, and teach new technology to the fullest Skills Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Familiarity with the K-12 Education Industry Educational Technology Experience preferred Proficient computer skills with the ability to learn new software including but not limited to Google Suite and Hubspot CRM. What are the benefits? Unlimited Paid Time Off Flexible work options Comprehensive benefits package (medical, dental and life insurance) Other If required by job duties, background checks (criminal/education/employment/ reference/credit) will be performed; results must be satisfactory to the company. If hired, must adhere to all company policies and procedures, safety requirements, and other prescribed best practices/industry standards This is a remote / virtual position Powered by JazzHR