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Customer Care Product Specialist Jobs in Arkansas

Product Manager, Care Finding
By Alma At United States
You have 2+ years of experience as a Product Manager with a strong desire to own a product strategy and roadmap.
You are adept at agile methodologies and taking an iterative approach to product lifecycle management.
Product Manager, Care Finding - Provider Experience
You have experience growing a marketplace platform
Financial perks and rewards through BenefitHub
Drive execution of the product roadmap and set feature priorities through data-driven and customer-centric considerations that support our strategic goals.
Customer Care Specialist - Appfolio Property Manager
By AppFolio, Inc. At United States
AppFolio Property Management software knowledge preferred
Property Management industry knowledge preferred
1+ years of experience working in a remote position preferred
High degree of flexibility and effective time management
Create effortless, joyful, and personalized customer experiences that inspire our customers and their communities to win.
Become an expert in AppFolio Property Manager features, best practices, and common workflows.

Are you looking for an exciting opportunity to use your customer service skills to make a difference? We are looking for a Customer Care Product Specialist to join our team and provide exceptional customer service to our customers. You will be responsible for responding to customer inquiries, troubleshooting product issues, and providing product support. If you are passionate about helping customers and have a knack for problem-solving, this could be the perfect job for you!

A Customer Care Product Specialist is responsible for providing excellent customer service and product support to customers. They are the primary point of contact for customers and are responsible for resolving customer inquiries, complaints, and issues.

What is Customer Care Product Specialist Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer inquiries
• Knowledge of product features and functions
• Ability to work independently and as part of a team
• Proficiency in using computer systems and software

What is Customer Care Product Specialist Job Qualifications?

• Bachelor’s degree in a related field or equivalent experience
• Previous customer service experience
• Knowledge of customer service principles and practices

What is Customer Care Product Specialist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of product features and functions
• Knowledge of customer service software, databases, and tools

What is Customer Care Product Specialist Job Experience?

• Previous customer service experience
• Experience in a customer-facing role
• Experience using customer service software, databases, and tools

What is Customer Care Product Specialist Job Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Troubleshoot and resolve customer inquiries and issues
• Provide product support and advice to customers
• Update customer records in customer service software
• Follow up with customers to ensure their inquiries and issues have been resolved
• Monitor customer service metrics and suggest improvements
• Assist with other customer service tasks as needed