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Customer Care Director Jobs

Director Of Customer Care
By RPM Living At United States
5+ years of experience in an operations management and/or call center management role
Oversee a dedicated team within our customer relationship management tool to ensure prompt, courteous, and efficient communication with prospective renters.
Bachelor's degree from four-year college or university or equivalent combination of education and experience
Prior multifamily industry experience strongly preferred
Firsthand experience working with call centers and virtual teams is a plus
Set performance goals, monitor progress, and implement strategies to enhance team efficiency, effectiveness, and overall customer satisfaction.
Customer Care Director Jobs
By Coolibar, Inc. At Miami, FL, United States
Excellent knowledge of management methods and techniques
Do periodic reporting to the management on the performance
Proven successful working experience as a Customer Service Manager,
Hire, train and manage Customer care team who are exceptionally customer satisfaction focused.
Adhere to and manage the approved budget
Strong knowledge customer service software, databases and tools
Customer Care Jobs
By Darby At Chandler, AZ, United States
Dental industry experience strongly preferred
Strong computer skills (Word, Excel, Outlook, Salesforce)
Excellent interpersonal skills and must possess the ability to effectively communicate in both written and verbal forms
Answer and handle incoming calls and emails, responding to customer questions or complaints in a prompt and courteous manner
Process orders and up-sell/promote vendor specials
Working closely with other departments to ensure timely resolution of customer issues.
Associate Director - Connected Care Data Insights & Customer Behavior
By Eli Lilly and Company At Greater Indianapolis, United States
Bachelor's degree Computer Science, Information Technology, Advanced Analytics and Data Science, Project Management, Business Administration, or other relevant degree area
Strong knowledge of latest generation analytics tools and capabilities, including AI/Machine Learning technologies
Educate organizational stakeholders on analytical capabilities and concepts.
Develop new analytical capabilities and tools in coordination with business stakeholders and technical colleagues.
Proficient in advanced SQL skills including advanced analytic functionality.
Experience with the following technologies: Cloud platforms like AWS Redshift & Azure, Tableau, Power BI, Python
Director, Customer Care Jobs
By American Airlines At Dallas, TX, United States
Oversees and manages departmental budget and cost control, including forecasting, in order to ensure accuracy and accountability for overall resource management
Experience in the application of budgetary knowledge to drive business results
Leads, supports, and develops a large team of managers through coaching and mentoring, as well as providing career growth opportunities
Bachelor’s degree or equivalent work experience
Experience in Customer Care/Passenger Service at a large airport or hub required
7 years of leadership experience managing cross-departmental teams
Director, Care Operations Jobs
By TimeDoc Health At Chicago, IL, United States
Developing Others. Share knowledge, skills or expertise with others in order to develop them into stronger performers and leaders.
Partner with the workforce management department for TimeDoc's Care Coordinators to ensure that we maximize the utilization of our teams.
Sit on the Clinical Change Management Committee (CCMC) and weigh in on change decisions.
Agility. Able to manage and switch priorities effectively.
Proven track record of leading high-performing, remote care teams through growth and change.
10+ years' experience in the telehealth space, ideally in CCM and RPM.
Director, Global Customer Care Strategy Remote
By Johnson Controls At Houston, TX, United States
Build your best future with the Johnson Controls team
15 days of vacation first year
How You Will Do It
Director Of Customer Care
By JBT Corporation At Philadelphia, PA, United States
Strong communication and people management skills. Ability to inspire others and sell new ideas upwards and downwards the organization.
Strategic business segments management and enterprise programs
Equipment lifecycle management, software asset management
Implement ambidextrous management pursuing both short-term priorities while nurturing long-term growth initiatives.
Strong leadership ability to manage fast growing team, while implementing a compelling change management agenda.
Competitive salary and benefits – medical, dental, vision
Director, Customer Care Strategy
By EarnIn At United States
Customer service operations experience; quality and training, escalations, workforce management, technical product issue resolution
Proven experience (7+ years) in building and managing teams, including establishing operational processes that allow for scale through autonomy.
Deep domain expertise owning the design and creation of an excellent customer experience
Demonstrated experience building relationships with stakeholders
Exceptional analytical, critical thinking, and problem solving skills
Develop and implement a Customer Care and Product strategy that effectively addresses customer needs and drives customer advocacy
Director, Care Operations Jobs
By Brightline At United States
You have 2+ years of people management experience.
You have 5-7 years of operational and operations strategy experience.
You have 1+ years of workforce/capacity planning experience.
You have proven success leading highly engaged teams with varying skill sets and expertise.
You enjoy building 0-1, are comfortable pivoting with ease, and enjoy a fast-paced startup environment.
You are a data-backed decision maker who is able to interpret analytical results and pivot as needed
Director Of Customer Care
By LaundryLux At Inwood, NY, United States
Knowledge and experience in account management, order processing, fulfillment procedures, sales, and logistics.
Define and optimize our customer experience lifecycle. Own end-to-end order management.
Possess a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
Work with sales management to align on strategies, coverage plans, and account dynamics.
Develop and drive consistency throughout day-to-day tactical operations by identifying standards, tools, best practices, process knowledge, and communication.
Manage our PNCs (Product Number Codes) and Price Lists.
Director, Customer Care Jobs
By Mia Aesthetics At Miami-Fort Lauderdale Area, United States
Excellent verbal and written communication skills in training, coaching and performance management opportunities
Strong leadership including change management skills
Bachelor’s degree in Business Management or related field
Drafts recommendations to policies and procedures to facilitate an outstanding patient experience
Experience with customer escalations, complaint handling, refunds, and billing issues. Working with customers/patients who have experienced issues in their customer journey.
Strong writing and presentation skills
Sr. Director, Global Customer Care
By Bose Corporation At Framingham, MA, United States
Proven influencing and persuasion and relationship management at senior and strategic level.
Ability to develop strategy, make recommendations, influence, and persuade senior management and cross functional teams.
Work with 3rd Party Vendors and internal stakeholders to deliver an outstanding experience.
Manage metrics, ensure customer satisfaction, and review statistical performance levels.
Lead Digital Transformation in the Post Purchase experience – onboarding, use & satisfaction, and loyalty building.
Language skills: English; any additional languages would be beneficial.
Director, Customer Care Jobs
By American Airlines At Charlotte, NC, United States
Oversees and manages departmental budget and cost control, including forecasting, in order to ensure accuracy and accountability for overall resource management
Experience in the application of budgetary knowledge to drive business results
Bachelor’s degree or equivalent work experience
7 years of leadership experience managing cross-departmental teams
3 years of experience managing a unionized frontline workgroup
Experience in Customer Care/Passenger Service at a large airport or hub required
Director Of Customer Care
By Lennar At Roseville, CA, United States
Proven ability to supervise using effective management skills
Minimum seven (7) years of experience in the residential construction industry; including sufficient exposure to customer care issues
Three (3) years experience in customer service positions
Current knowledge of construction practices and techniques
Excellent PC skills (Microsoft Word & Excel spreadsheet)
This position will be eligible for the described benefits listed in the above section.
Director Of Customer Care
By Össur At Greater Orlando, United States
• Has a deep understanding of the business, financials, products/services, and the capability needs of management.
We Provide A Flexible Work Environment To Offer Work/Life Balance
• Coaches managers to achieve goals and thus support the business strategy.
• Bachelor/Masters’ degree in a relevant field of education.
• Minimal 10 years of relevant experience, including supervisory or advisory experience.
• Demonstrated leadership through past experience in effective problem resolution.
Director Of Customer Care
By Above & Beyond Talent Acquisition, Inc. At Logan, UT, United States
Previous successful management of a high-volume support center or team
Knowledge or experience with Android device software is a plus
Commercial Fitness Equipment experience, either in a manufacturing environment or B2B.
Remote position but will need to be available to work at our Logan, UT headquarters frequently
Manage labor and service budget for the Commercial business division
5+ years of leadership experience
Director Of Customer Care
By Tri Pointe Homes At Charlotte, NC, United States
A minimum of 3 years of leadership/management experience is required.
A high school diploma or general education degree (GED) is required. BA/BS degree or equivalent preferred.
A minimum of 5 years of experience in directing, coordinating, and supervising staff in Customer Care required (homebuilding a plus).
Focus on employee and leader development, including succession planning.
Participate and/or conduct regular team meetings and training sessions.
Provides training for sales, construction teams, and outside parties on proper expectation-setting for the warranty program.
Director, Walmart Personal Care Customer Business Development
By Unilever At , Rogers, 72756, Ar $200,600 - $401,200 a year
Dynamic P&L management surgically investing to generate exponential top and bottom line growth while maximizing ROI
Preferred experience depth in Walmart omnichannel development
Preferred experience depth for top to top selling and negotiations
Preferred experience depth in Personal or Beauty Care categories
Ability to impact and influence different areas of the organization. Experience setting and rallying different stakeholders behind the established vision.
Manage through persuasion and influence rather than power. Inspire credibility. A visible mentor and coach.

Are you a customer service leader looking to take your career to the next level? We are seeking an experienced Customer Care Director to join our team and help us provide exceptional customer service to our clients. As the Customer Care Director, you will be responsible for developing and implementing strategies to ensure customer satisfaction and loyalty. You will also be responsible for managing customer service staff and ensuring that customer service policies and procedures are followed. If you have a passion for customer service and are looking for an opportunity to make a difference, this is the job for you!

Overview:

The Customer Care Director is responsible for leading the customer service team and ensuring that customer service is provided in a timely, efficient, and professional manner. The Customer Care Director will be responsible for developing and implementing customer service policies, procedures, and standards, as well as overseeing customer service staff and providing training and guidance.

Detailed Job Description:

The Customer Care Director will be responsible for developing and implementing customer service policies, procedures, and standards. This includes developing customer service strategies, setting customer service goals, and monitoring customer service performance. The Customer Care Director will also be responsible for overseeing customer service staff, providing training and guidance, and ensuring that customer service is provided in a timely, efficient, and professional manner. The Customer Care Director will also be responsible for resolving customer complaints and disputes, and developing customer loyalty programs.

What is Customer Care Director Job Skills Required?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to develop and implement customer service policies and procedures
• Ability to resolve customer complaints and disputes
• Knowledge of customer service software and technologies
• Knowledge of customer loyalty programs

What is Customer Care Director Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Knowledge of customer service software and technologies

What is Customer Care Director Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and technologies
• Knowledge of customer loyalty programs
• Knowledge of customer service policies and procedures

What is Customer Care Director Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience
• Experience in developing and implementing customer service policies and procedures
• Experience in resolving customer complaints and disputes

What is Customer Care Director Job Responsibilities?

• Develop and implement customer service policies, procedures, and standards
• Oversee customer service staff and provide training and guidance
• Ensure that customer service is provided in a timely, efficient, and professional manner
• Resolve customer complaints and disputes
• Develop customer loyalty programs
• Monitor customer service performance and set customer service goals