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Customer Care Director Jobs in Arkansas

Director Of Customer Care
By RPM Living At United States
5+ years of experience in an operations management and/or call center management role
Oversee a dedicated team within our customer relationship management tool to ensure prompt, courteous, and efficient communication with prospective renters.
Bachelor's degree from four-year college or university or equivalent combination of education and experience
Prior multifamily industry experience strongly preferred
Firsthand experience working with call centers and virtual teams is a plus
Set performance goals, monitor progress, and implement strategies to enhance team efficiency, effectiveness, and overall customer satisfaction.
Director, Customer Care Strategy
By EarnIn At United States
Customer service operations experience; quality and training, escalations, workforce management, technical product issue resolution
Proven experience (7+ years) in building and managing teams, including establishing operational processes that allow for scale through autonomy.
Deep domain expertise owning the design and creation of an excellent customer experience
Demonstrated experience building relationships with stakeholders
Exceptional analytical, critical thinking, and problem solving skills
Develop and implement a Customer Care and Product strategy that effectively addresses customer needs and drives customer advocacy
Director, Care Operations Jobs
By Brightline At United States
You have 2+ years of people management experience.
You have 5-7 years of operational and operations strategy experience.
You have 1+ years of workforce/capacity planning experience.
You have proven success leading highly engaged teams with varying skill sets and expertise.
You enjoy building 0-1, are comfortable pivoting with ease, and enjoy a fast-paced startup environment.
You are a data-backed decision maker who is able to interpret analytical results and pivot as needed

Are you a customer service leader looking to take your career to the next level? We are seeking an experienced Customer Care Director to join our team and help us provide exceptional customer service to our clients. As the Customer Care Director, you will be responsible for developing and implementing strategies to ensure customer satisfaction and loyalty. You will also be responsible for managing customer service staff and ensuring that customer service policies and procedures are followed. If you have a passion for customer service and are looking for an opportunity to make a difference, this is the job for you!

Overview:

The Customer Care Director is responsible for leading the customer service team and ensuring that customer service is provided in a timely, efficient, and professional manner. The Customer Care Director will be responsible for developing and implementing customer service policies, procedures, and standards, as well as overseeing customer service staff and providing training and guidance.

Detailed Job Description:

The Customer Care Director will be responsible for developing and implementing customer service policies, procedures, and standards. This includes developing customer service strategies, setting customer service goals, and monitoring customer service performance. The Customer Care Director will also be responsible for overseeing customer service staff, providing training and guidance, and ensuring that customer service is provided in a timely, efficient, and professional manner. The Customer Care Director will also be responsible for resolving customer complaints and disputes, and developing customer loyalty programs.

What is Customer Care Director Job Skills Required?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to develop and implement customer service policies and procedures
• Ability to resolve customer complaints and disputes
• Knowledge of customer service software and technologies
• Knowledge of customer loyalty programs

What is Customer Care Director Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Knowledge of customer service software and technologies

What is Customer Care Director Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and technologies
• Knowledge of customer loyalty programs
• Knowledge of customer service policies and procedures

What is Customer Care Director Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience
• Experience in developing and implementing customer service policies and procedures
• Experience in resolving customer complaints and disputes

What is Customer Care Director Job Responsibilities?

• Develop and implement customer service policies, procedures, and standards
• Oversee customer service staff and provide training and guidance
• Ensure that customer service is provided in a timely, efficient, and professional manner
• Resolve customer complaints and disputes
• Develop customer loyalty programs
• Monitor customer service performance and set customer service goals