Associate Director - Connected Care Data Insights & Customer Behavior

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

For more than 140 years, Eli Lilly and Company has been dedicated to the discovery and development of medicines to address the health care needs of people around the world. Driven by the broader, consumer-focused digital revolution and in anticipation of this same revolution in health care, Lilly is now further expanding the definition of product to include the design, build, integration and orchestration of digitally enabled health care interactions and has established a Connected Care Business Unit to accomplish these goals in the Diabetes category.

More specifically, we are interested in using digital technologies to improve the health outcomes of those using our products and are formalizing our ecosystem of capabilities to orchestrate personalized engagement to Patients with Diabetes (PwD). The Associate Director - Connected Care Data Insights & Customer Behavior will influence the data and insights strategy and will be accountable for capability readiness, and operational execution of identified capabilities across our ecosystem. This role will lead activities spanning insight planning, generation and dissemination, model creation, and linking insights to actions to drive increased engagement and optimizing Customer Experience. Coupling our medicines, devices, and digital solutions with consumer health solutions and health systems, we believe we can partner with providers and payers to enable significant improvements in health outcomes for our customers.

Position Responsibilities

• Lead analytics operations for the CC&I including reporting, impact measurement.
• Collaborate with CC&I functions to prioritize insight generation and action.
• Represent Data & Insights in cross-functional teams as needed.
• Overall analytics accountability from ideation through delivery and optimization
• Partner closely with Tech @ Lilly teams for data infrastructure & integrations.
• Lead analytics strategy and analytics use case prioritization for various focus areas as needed.
• Partner, provide technical leadership & coach the Connected Care Lilly Capability Center India team.
• Associate Director - Connected Care Data Insights & Customer Behavior will report to the Data, Insights & Customer Behavior COO Executive Director – Connected Care & Insulins.
• Educate organizational stakeholders on analytical capabilities and concepts.
• Hands on data analysis execution including delivery of key insights to Connected Care stakeholders.

Key Objectives

• Oversee data management controls and own data activities; partner with leads for data onboarding, data loading and ingestion, data quality and cleansing, and featurization.
• Lead problem identification and analytics formulation to address business questions and patient engagement needs; actively consult with the business at senior levels on top needs.
• Lead interpretation of impact analysis; oversee measurement capture and drive the synthesis and explanations for model outputs addressing top priority business questions.
• Oversee and execute Data Analysis for CC&I Focus Areas
• Develop new analytical capabilities and tools in coordination with business stakeholders and technical colleagues.
• Oversee advanced analytics and data science modeling efforts, advise and provide direction to contributors from advanced analytics and data science for model evaluation, model assembly, and model training.

Basic Qualifications

• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
• Bachelor's degree Computer Science, Information Technology, Advanced Analytics and Data Science, Project Management, Business Administration, or other relevant degree area

Additional Skills/Preferences

• Demonstrated experience in driving business value through analytics.
• Strong knowledge and familiarity with pharmaceutical or MedTech Marketing, Medical, RWE, Safety and Regulatory functions
• Experience with the following technologies: Cloud platforms like AWS Redshift & Azure, Tableau, Power BI, Python
• In depth knowledge of reporting/warehouse data architecture
• Candidates should be comfortable working in ambiguity/whitespace and in working in a fast-moving environment.
• Previous experience working with teams of data engineering, data analysts, data scientists, and strategic partners (third-party organizations)
• Familiarity with CCPA and other data regulations
• Exceptional listening skills, with an ability to ask the right questions and uncover hidden insights.
• Demonstrated ability to work and deliver business value within a team.
• Proficient in advanced SQL skills including advanced analytic functionality.
• Strong problem-solving skills
• Ability to engage with a wide variety of stakeholders at different levels, delivering insights and recommendations.
• Understanding of security controls for mobile and web-based applications
• Master's degree preferred in these disciplines.
• Excellent communication (written & verbal), storytelling, and interpersonal influencing skills and prioritization skills with attention to detail.
• Strong business acumen with the ability to translate data/application requirements into business value.
• Strong knowledge of latest generation analytics tools and capabilities, including AI/Machine Learning technologies
• Ability to collaborate with strategists, consultants, creatives, and technologists.

This role may be considered for hybrid work options

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( LillyRecruiting[email protected] ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

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