Director Of Customer Care

Overview
Join a world class organization with an entrepreneurial work environment and innovative spirit!
JBT Corporation’s Automated Systems business is a leading global supplier of automated, self-guided vehicle systems to the automotive, food & beverage, hospital and consumer product manufacturing industries. With offices in the United States and Europe, we are one of the world’s leading producers of automated vehicle systems.
We have an immediate opportunity for a Director of Customer Care to join our team in the Greater Philadelphia area.
What we offer:

• Company paid life insurance, short term and long term disability
• Benefits begin your first day of employment
• Vacation, sick, and holidays and paid time-off
• Competitive salary and benefits – medical, dental, vision
• Company culture of relentless continuous improvement
• Paid Parental Leave
• Generous education reimbursement benefits
• 401(k) with company match
• Opportunity for growth in a booming industry (mobile robotics )

Responsibilities
Position Responsibilities
As a member of the AGV leadership team, the Director of Customer Care will provide leadership and direction to support JBT’s growth plans within its Automatic Guided Vehicles business.
More specifically, the Director of Customer Care will be responsible for redefining JBT Automated Systems’ Customer Care business strategy and agenda based on the following strategic pillars:

• Equipment lifecycle management, software asset management
• Product platforms standardization, process simplification, continuous operational excellence
• Strategic business segments management and enterprise programs
• New Technologies and services

Key Requirements:

• Effectively partner and collaborate with colleagues/AGV leadership team in transforming the business, driving cultural changes across the entire organization towards strategic thinking, data-driven decision making, end-to-end process accountability, and operational and financial discipline.
• Help to develop successful marketing campaigns, create value pricing initiatives and sustainable business growth strategies.
• Quickly gain customer insight (VoC) by directly engaging with AGV key customers and strategic accounts to define meaningful customer-facing metrics for the Customer Care business.
• Implement ambidextrous management pursuing both short-term priorities while nurturing long-term growth initiatives.

Relentless Continuous Improvement (RCI)

• Regularly interface and partner with JBT Protein global leadership.
• As a key member of AGV leadership team, embody JBT’s core values and business ethics.
• Act as a role model for relentless continuous improvement (JBT’s RCI), using SQDC daily management to achieve operational excellence and financial discipline.

Legal and Financial

• Liaise with AGV financial controllership and ensure that Customer Care reporting is accurate and timely. Analyze Customer Care business results to determine key takeaways and performance improvement opportunities.
• Design new business opportunities and service contracts based upon solid legal framework to assess and mitigating company risk, while growing and maximizing customer loyalty.
• Possess P&L analytical skills and contribute to monthly, quarterly, and annual financial budgeting, forecasting and long-range planning.

Qualifications
Required Knowledge, Skills, and Abilities

• Strong communication and people management skills. Ability to inspire others and sell new ideas upwards and downwards the organization.
• Ability to handle a rapidly changing workday and the ability to prioritize when needed.
• Demonstrated high standard of ethics.
• Self-driven, results-oriented, disciplined with clear focus on customer satisfaction and quality of deliverables.
• Ability to produce long-term strategic visions putting together market trends, customer insight and competitive scenarios.
• Strong customer-orientation and ability to establish durable relationships, both to customers as well as internally within the organization.
• A business mindset and strong experience in dealing with Fortune-100 customers and complex value selling.
• Strong leadership ability to manage fast growing team, while implementing a compelling change management agenda.
• Familiarity with working effectively with productivity tools and systems. Salesforce, Jira, Smartsheet, Tableau, MS Office.
• A solid practical understanding to different customer pain points and a hands-on approach to solve them.
• Positive thinker, process-oriented, willing to challenge the status quo, take calculated risks and achieve success.
• Understands the principles of marketing and cos-effectiveness, product-service offer development, technical features-benefits-solutions selling. Able to understand profit and loss calculations and total cost of ownership concepts. Experience of constructing profitable as well as competitive service agreements.

Education And Experience

• BS in Business, International Marketing, or related discipline. Masters degree preferred.
• Availability to travel up to 25% of the time with 1–2-week advance planning.
• 5-10 experience complex negotiations and communication with major customer base

Candidates should be eligible to work in the US with no sponsorship requirements needed now or in the future.
Connect with us!
AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities.
If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org.
You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.