Customer Analytics Manager Jobs

Proven experience (3+ years) in a leadership role within a data analytics or business intelligence function.

Excellent communication and presentation skills to convey complex findings to non-technical stakeholders.

Experience with data visualization tools (e.g., Tableau, Power BI) for creating impactful reports and dashboards.

Leadership experience managing a team of people required, with demonstrated success in building talent including promotions of team.

Highly proficient with Microsoft Office suite to include Word, Excel, and demonstrated excellence in PowerPoint building skills used for presentations

Excellent written, oral and listening skills

Work closely with architects, product managers, and other collaborators to understand business requirements and plan milestone release.

Knowledge with SQL skills; preferably using Python.

5-7 years of experience driving business impact through thorough reasoning and analysis.

Experience in applied data analysis, including A/B testing and observational causal inference methods

Prior experience working with AWS, GCP or any cloud platform

Knowledge with streaming OLAP engines like Druid, Click House, etc.

Experience in change management and/or working within a rapidly evolving business

5+ years' experience with report/dashboard development, data/report automation, self-service capabilities, data design and integration, data quality and governance

Knowledge of core statistical, Finance, analytical, or data mining techniques including basic data modeling and trend analysis

Bachelor’s or Master’s degree preferred in Information Technology, Computer Science, Engineering, Business Management or similar discipline

Work with Sales teams, functional leads and others as needed to gather Customer’s requirements and transform data into reports.

Work with Business Intelligence and other data teams to source, develop and document data definitions, business rules and data quality requirements.

Experience in change management and/or working within a rapidly evolving business

5+ years' experience with report/dashboard development, data/report automation, self-service capabilities, data design and integration, data quality and governance

Knowledge of core statistical, Finance, analytical, or data mining techniques including basic data modeling and trend analysis

Bachelor’s or Master’s degree preferred in Information Technology, Computer Science, Engineering, Business Management or similar discipline

Work with Sales teams, functional leads and others as needed to gather Customer’s requirements and transform data into reports.

Work with Business Intelligence and other data teams to source, develop and document data definitions, business rules and data quality requirements.

Time management skills and ability to handle multiple projects with competing priorities.

Sr. Manager, Advanced Analytics responsibilities include, but are not limited to:

Design and create compelling presentations and data visualizations to enhance decision making capabilities throughout the company.

We encourage candidates with either a bachelor’s degree or equivalent work experience in a related field to apply.

Strong written, verbal communication and presentation skills.

Excellent interpersonal skills with ability to build relationships and effectively collaborate with partners across all levels of the company.

Advanced SQL skills, including complex querying and data transformation

Deep dive into demand, conversion, and margin performance

Drive insights that have large financial impacts

Tech Stack: SQL, Excel, Python, Snowflake, Powerbi

Unfortunately at this point we cannot provide sponsorship of any kind for this role.

Supports business management projects by monitoring and tracking risks, issues and action items.

Prior experience supporting Analytics & Data Science teams

Experience supporting team building and team development activities preferred

Acts as a day-to-day technical/functional expert in assigned area and makes decisions on tactical issues that impact the business.

Maintains and supports implementation of policies and procedures in support of the business area strategy.

Implements process improvements in assigned business area.

T his job is a member of the Planning and Administration Team within the Customer Experience Division.

Responsible for analysis and reporting of operational performance and customer experience metrics

Partner with vendor business partner to support staffing requirements

Undergraduate degree in relevant field or equivalent experience/training

Knowledge of Microsoft Office to include MS Word, Excel and PowerPoint

Knowledge of SQL query and databases

5+ years of work experience in a Strategy & Ops technology company, management consulting firm, investment bank and/or private equity firm

Experience leading large cross-functional teams through change management programs

Experience with enterprise software or SaaS strategy

Excellent communication and analytical skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations

Experience with SQL and Salesforce reporting

More details about our company benefits can be found at the following link:

Time management skills and ability to handle multiple projects with competing priorities.

Analyze and report on performance of promotional events based on marketing tactics, event offer, customer behavior, competitive landscape, etc.

Determine optimal offers for coupons, free shipping thresholds, deals and promotions.

Standardize and automate ongoing reporting for promotions and events to enhance real time decision making capabilities.

2+ years of experience using data to develop business insights and recommendations.

Experience analyzing performance of marketing programs.

Time management skills and ability to handle multiple projects with competing priorities.

Analyze and report on performance of promotional events based on marketing tactics, event offer, customer behavior, competitive landscape, etc.

Determine optimal offers for coupons, free shipping thresholds, deals and promotions.

Standardize and automate ongoing reporting for promotions and events to enhance real time decision making capabilities.

2+ years of experience using data to develop business insights and recommendations.

Experience analyzing performance of marketing programs.

4+ years relevant primary research experience

Experience managing projects requiring cross-functional collaboration

Ability to independently manage multiple projects with a high degree of accuracy and attention to detail

Excellent written and oral communication skills

Ticketing and/or Travel & Entertainment experience a plus

Leverage customer feedback to mine and identify demographic and psychographic attributes that help inform UX and marketing decisions

Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Fully functioning, broad knowledge in:

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *

Potential for annual Profit-sharing contribution toward retirement - when

Pay amount does not guarantee employment for any particular period of time.

Strong SQL skills with DBT knowledge preferred

Outline the customer journey, and identify levers the business can pull to delight our customer and create sticky experiences

Conduct landscape analyses that distill our knowledge of a customer into easy to understand visualizations, and KPIs

Collaborate cross functionally with analytics teams, engineering teams, and groups of passionate stakeholders dedicated to improving our customer experience

5-7+ years of analytics experience

3-5+ years of experience in customer marketing analytics, in particular experience with customer retention and stickiness

Have relevant work experience in a customer-facing customer success or consulting role, ideally in a SaaS, and or e-commerce + SAAS

2+ years of job experience

Have strong experience with Excel and Powerpoint

Are experienced with eCommerce and / or SAAS

Are a thorough and skilled communicator who loves working with companies to bring out the best in each business

Ensure all account deliverables are done within customers’ requirements