Customer Service Analyst Jobs

Who We Are

Corebridge Financial makes a tremendous difference in people’s lives. We help people plan to protect the future they envision and make decisions during the most difficult moments through the solutions and services we provide. Corebridge Financial brings together a broad portfolio of retirement, life, and institutional products offered through an extensive distribution network. With our customer-focused service, breadth of product expertise, deep distribution relationships, and world-class team of talented employees who are passionate about what they do, we provide solutions for a brighter future.

Your contribution at Corebridge Financial

As a contributor at Corebridge Financial you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of Corebridge Financial’s business.

Position Summary

As a Customer Service Analyst, you will be responsible for providing personalized and professional service to participants of over 630 Pension Plans in response to telephone and incoming inquiries or department mailings. This may include contract interpretation, follow-up to missing information, guiding participants through the benefit commencement process, interfacing with N.Y. Pension Underwriters on complex benefit calculations, etc. Works with a substantial degree of independence, exhibits good judgment and a thorough understanding of Pension Administration procedures and philosophies.

Performance Objectives

• Coordinate duties and tasks by effective prioritization of responsibilities and time management.
• Interpret contracts to ensure accurate quotes are provided to Participants
• Process Pension quotes to provide estimates and election forms to customers
• Challenges workflows & procedures for assisting in making enhancement recommendations in support of "Exceptional Service".
• Process other participant change requests (address, EFT's, Beneficiary, Pension Elections, Death Claims, etc.) within the department standards.
• Complete the appropriate system updates to help the department keep track of incoming questions, responses to inquiries as well as outstanding issues.
• Respond positively to participant incoming calls, written correspondence, and or e-mail inquiries providing a high level of service and quality that exceeds customer expectation.
• Provide necessary and appropriate assistance in completion of paperwork supporting benefit commencement, both phone and mail.

The Ideal Candidate Will Have

• College Degree Preferred but not mandatory
• Ability to work independently with minimal supervision
• Good problem solving and analytical skills
• Attention to detail and accuracy.
• Strong Customer and Team Orientation
• 3+ year's of insurance experience preferably with immediate or deferred annuity products.
• Excellent written and oral communication skills.
• Proficient in Word, Microsoft Windows.

What our employees like most about working for Corebridge Financial

• Our people are our most important asset therefore we provide a generous benefits plan and competitive pay. Benefit package includes:
• Paid Time Off: Corebridge Financial recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24! 9 paid holidays per calendar year.
• A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus Corebridge Financial automatically contributes an additional 3% into your 401K regardless of if you enroll or not.
• Our “Giving Back” policy is at the core of our daily operations and guides our future progress. Don’t believe us? We put our money where our mouth is! Corebridge Financial, will give you up to 16 hours a year paid time off to volunteer in the community.
• We care about your professional development. Our career progression and tuition reimbursement program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation.

For positions based in Woodland Hills, CA, the base salary range is $41,000-$49,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits.

We are an Equal Opportunity Employer

Corebridge Financial, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: www.corebridgefinancial.com

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

We consider qualified applicants with criminal histories, consistent with applicable law.

Functional Area

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company