Crm Operations Manager Jobs in Arkansas

Execute and manage user communications strategy, including enriching the E-mail program

Project manage the brief submission, content calendar, and creative processes

Manage the execution of marketing campaign tasks such as campaign setup, scheduling, triggers, tracking, testing, and deployment

Manages deliverability and send volume through ESP and sending APIs, and maintains relationships with marketing automation vendors

3+ years of experience as a power user of Salesforce Marketing Cloud (or comparable platform)

Knowledge of HTML/CSS is required; familiarity with SQL queries and APIs is a plus

Experience working in a remote environment with diverse cultures and time zones.

Partner with Data, Product, and Engineering teams to develop a roadmap that unlocks advanced communication capabilities and insights.

Develop and manage the monthly Lifecycle & Rider Communication calendar for all markets and rider cohorts.

5+ years of experience in CRM with a demonstrated background delivering sophisticated and impactful consumer lifecycle and communication campaigns.

Experience in managing and coaching a team of analysts.

Strong written and oral communication skills with exceptional attention to detail.

Exceptional project management skills, experience managing multiple competing projects/deadlines, and strong attention to detail

Deep knowledge in customer segmentation, list management, deliverability and CAN-SPAM laws

Manage CRM campaigns from end to end; strategy, requirement gathering, creative approach and optimizations, building, monitoring, reporting and analysis.

3-4 years of hands-on experience executing CRM programs from conception through analysis

Experience leveraging a complex marketing automation/CRM system like ExactTarget, Braze or Responsys

Excellent analytical and quantitative skills; SQL a plus

Regularly analyze CRM funnel KPI’s to identify opportunities to optimize pre and post-click experiences with cross-functional teams

Manage, mentor, and develop a team of 1 with an opportunity to grow the team

Bachelor’s Degree or equivalent work experience

5-8 years experience in CRM & Lifecycle, subscription experience a plus

Customer-centric mindset with experience using customer insights (qual and quant) to inform business strategy and day-to-day decision-making

Ability to communicate the benefits of strategies to business audiences of all levels

Manage a small team of 2-3

Experience in lead generation, email marketing, SMS, audience segmentation, cohort analysis and marketing automation tools

Proven experience creating high-impact, unique CRM campaigns

Position will be remote and East Coast based

Salary: $110,000 - $120,000 + great benefits including 401K with company match

Create the CRM strategy for the brand for the b2b and b2c markets.

3-5 years of email experience, with at least 1 year of experience in email execution.

Ability to effectively manage the workloads of others based on their time and strengths.

Strategic competence and partnership skills are a must.

Experience defining, tracking, and analyzing marketing performance.

Effective communication skills across the organization. Excellent at building and maintaining strong relationships, both internal and external.

College degree or equivalent experience.

Advanced experience with campaign management tools and/or an ESP, primarily with Klaviyo and Braze

Customer segmentation and database management experience.

Manage email production process end-to-end through initial ideation, handoff to design, email build and scheduling, segmentation, and deployment.

3-5 years of email marketing experience in the eCommerce industry.

Strong organizational, presentation, and Microsoft Office skills

Experience compiling, analyzing, and tracking data to aid in decision making.

3+ years B2C, DTC industry experience

Experience in highly regulated industries a plus, i.e. Healthcare, insurance, banking

Experience with Top Tier ESP’s and Deeplinking tools, i.e. Braze, Iterable, Salesforce Marketing Cloud, Branch.iocr

Strong collaboration and problem-solving skills

Own development, deployment, technical discovery & execution of a range of multi-channel campaigns including, sms, push, email, in-app and web

Assist with architecture and technical evaluation for customer communication solutions