Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Contact Center Sales Representative
- Seasonal Contact Center Remote Positions
- Contact Center Manager
- Manager Contact Center
- Contact Center Support
- Remote Contact Center Assistant Coach
- Contact Center Specialist Remote
- Regional Contact Center Sales Manager
- Contact Support Center Supervisor
- Director Contact Center Sales And Service
Some similar recruitments
Contact Center Representative (Hybrid - Part-Time 20 Hours/Week), Retail Banking Operations
Recruited by HomeStreet Bank 8 months ago
Address , Federal Way, 98003
$20.14 - $28.17 an hour
Contact Center Representative, Retail Banking Operations
Recruited by HomeStreet Bank 8 months ago
Address , Federal Way, 98003
$20.14 - $28.17 an hour
Representative, Partner Contact Center (Remote)
Recruited by Starbucks 11 months ago
Address , Seattle, 98134, Wa
Contact Center Operations Trainer
Recruited by Kitsap Credit Union 11 months ago
Address , Bremerton, 98311, Wa
$25.90 - $38.84 an hour
Contact Center Representative, Retail Banking Operations
Recruited by HomeStreet Bank 1 year ago
Address , Federal Way, 98003, Wa
$20.14 - $28.17 an hour
Member Contact Center Representative I - Pt30/Hr.
Recruited by iQ Credit Union 1 year ago
Address , Vancouver, 98661, Wa
Contact Center Manager Jobs
Recruited by Association of American Medical Colleges 1 year ago
Address , Washington, Dc
Contact Center Representative, Retail Banking
Recruited by HomeStreet Bank 1 year ago
Address , Federal Way, 98003, Wa
$20.14 - $28.17 an hour
Contact Representative Jobs
Recruited by Alcoholic Beverage Reg Admin 1 year ago
Address , Washington, Dc
$53,263 - $68,540 a year
Manager, Contact Center Sales And Support- Remote Us
Company | Seabourn Cruise Line |
Address | Seattle, WA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Travel Arrangements,Hospitality |
Expires | 2023-10-02 |
Posted at | 8 months ago |
- Responsible for collaborating with the RM team to ensure all new promo related info is published in a timely manner
- Ad hoc projects and duties as assigned by Sr. Director.
- Responsible for ticket creation and prioritization for Siebel enhancements for Reservations.
- Manages the customer service and administrative functions including reservations, concierge, groups, sales support, ship services, and onboard events. Streamlines processes and procedures for customer service teams including all on board and group needs. Oversee redeployments and non-standard operations communications and guest rebooking.
- Monitors staff/department performance against service level objectives. Ensures supervisors perform monthly scorecard reviews and annual staff appraisals. Responsible for screening, interviewing and selecting department supervisors, as needed. Ensure training modules are up to date for all department positions and mandatory trainings are completed in a timely manner.
- Maintains detailed personnel files with specific emphasis placed on flawless record keeping of disciplinary actions taken (verbal, written warnings) against an employee who fails to adhere to company or departmental policy or achieve performance or service standards.
- Works closely with Workforce Management to ensure staffing levels and schedules meet department requirements to ensure service level objectives are achieved. Participate in ERO activation associated with incidents or non-standard operations. Responsible for the teams’ timely completion of audit reports.
- Responds to manager related or escalated issues, includes supporting senior and executive leaders.
- Exceptional communication skills that can be shared with a wide audience while remaining clear, concise and diplomatic
- Minimum 5 years of experience leading a customer service and/or call center department
- Strong analytical skills
- Experience building, leading and mentoring a team
- Demonstrated policy and process improvement methodology and results
- Strong organizational skills, including MS Office products, and excellent follow-through
- Proven leader that inspires employee commitment, loyalty and motivation though progressive workplace practices that foster teamwork, open communication, safety, respect, sincerity, helpfulness, courtesy and humility.
- Strong computer skills, including MS Office products
- Extensive experience working within a customer service centric atmosphere
- Health Benefits
- Cruise and Travel Privileges for You and Your Family
- Training & Professional Development
- Rewards & Incentives
- 401(k)
- Employee Stock Purchase Plan
- Base Salary Range: $74,000.00 to $99,900.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
- Tuition & Professional Certification Reimbursement
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago