Service Center Support Jobs

Starting Rate of Pay: $22.33 / hour
Position Overview
Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.
Essential Job Duties/Responsibilities

• Communicate with sales, operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolved
• Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
• Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
• Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
• Make freight delivery appointments, as required
• Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
• Perform other duties as required
• Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
• Verify and complete required documentation and reports
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Review drivers' Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
• Administer freight pick-up process, as required
• Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Qualifications

• Ability to handle confidential information
• High school diploma or GED
• Ability to comprehend the various FedEx service products to assist in determining customers' needs
• Strong written and verbal communication skills
• Ability to work in a fast-paced team environment
• Ability to count and perform basic math, with or without a calculator
• Typing/data entry skills
• Ability to follow instructions and complete required training
• Previous transportation experience preferred
• PC experience with the ability to learn required computer systems/programs
• Ten-key skills preferred
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
• One year customer service experience, preferred
• Ability to work independently and/or as a team member
• Demonstrated time management, organizational and multi-tasking skills
• Two years general office experience preferred
• Strong phone and interpersonal skills

Working Conditions

• Fast-paced; deadline oriented
• Hours may vary due to operational needs
• Office/dock environment

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.
If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at [email protected].
FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.