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Contact Center Support Jobs in Ohio

Contact Center-Test Scheduling-Remote-Train In Springfield, Mo
By Mercy At , Springfield, 65804
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard
1-3 years clerical experience preferred
Experience with medical terminology and insurance plans preferred
**Work from Home after training period - Training on site in Springfield, MO**
High School Diploma or equivalent required - some college helpful
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
Contact Center Supervisor Jobs
By Imaging Healthcare Specialists, LLC At , Athens, 30606 $42,500 - $49,500 a year
Manage budget at assigned centers through the effective management of volumes, inventory, and labor hours.
Develop departmental training material based on current workforce skillset, manage training schedules, and forecast future training needs to meet Company goals.
Manage and analyze daily/weekly/monthly operational statistics related to patient volume, modality volume, front desk productivity, TOS/Billing accuracy.
Manage labor audits and review staff scheduling to maximize efficiency.
Identify methods to continuously improve internal processes and increase patient satisfaction efficiently with employee engagement.
Take an active part in listening to the voice of the customer by periodically making waiting room rounds.
Contact Center-Test Scheduling-Remote-Train In Springfield, Mo
By Mercy At , Springfield, 65804, Mo
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard
1-3 years clerical experience preferred
Experience with medical terminology and insurance plans preferred
**Work from Home after training period - Training on site in Springfield, MO**
High School Diploma or equivalent required - some college helpful
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
Contact Center Associate Ii
By IEEE Corporate At , Piscataway, Nj
And other responsibilities as designated by department management
Receive research and respond to member and customer inquiries, regarding membership, single sale orders, subscriptions, society membership, services, benefits and status
Manage and monitor individual daily workflow to department standards
Bachelor's degree or equivalent experience Pref
2-4 years customer service experience in a high volume call center providing specialized and expert assistance to all client levels. Req
Excellent oral and written communication skills
Contact Center Quality Auditor
By HomeSafe Alliance At Columbus, OH, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Contact Center Qa Assistant
By Gdic Mgmt At , Macedonia, 44056, Oh
Any additional tasks/assistance needed from management
Provide Supervisors and Managers with individual agent challenges and strengths
Assist in ensuring all staff are meeting performance goals
Assist Supervisors with new-hire training and coaching as needed
Contact Center Electronic Phone Banker (Remote)
By Regions At , Athens, 30606, Ga

Training Work Schedule (work from home):

After Training Work Schedule (work from home):

Are you looking for a job that combines customer service and problem-solving? Look no further! We are looking for a Contact Center Support professional to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. If you have a passion for helping people and a knack for problem-solving, this is the perfect job for you!

Overview of Contact Center Support Contact Center Support is a customer service role that involves providing assistance to customers over the phone, via email, or through other communication channels. The role requires excellent customer service skills, problem-solving abilities, and the ability to multitask. The Contact Center Support role is responsible for responding to customer inquiries, resolving customer issues, and providing general customer service support. Detailed Job Description of Contact Center Support The Contact Center Support role is responsible for providing customer service support to customers over the phone, via email, or through other communication channels. The role requires excellent customer service skills, problem-solving abilities, and the ability to multitask. The Contact Center Support role is responsible for responding to customer inquiries, resolving customer issues, and providing general customer service support. The Contact Center Support role is also responsible for providing technical support to customers, troubleshooting customer issues, and providing product information. Job Skills Required for Contact Center Support
• Excellent customer service skills
• Strong problem-solving abilities
• Ability to multitask
• Excellent communication skills
• Ability to work independently
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
Job Qualifications for Contact Center Support
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
Job Knowledge for Contact Center Support
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
• Knowledge of customer service regulations
• Knowledge of customer service policies
Job Experience for Contact Center Support
• Previous customer service experience
• Previous experience in a contact center environment
• Previous experience in a customer service role
Job Responsibilities for Contact Center Support
• Respond to customer inquiries and provide customer service support
• Resolve customer issues and provide technical support
• Troubleshoot customer issues and provide product information
• Provide general customer service support
• Follow customer service processes and best practices
• Maintain customer service records and update customer information
• Monitor customer service performance and identify areas for improvement