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Contact Center Support Jobs in Union, Arkansas

Contact Center Of Excellence Manger
By Ford Motor Company At United States
Sales/ Service work experience in B2B or Fleet management iex[erience
Outstanding written & verbal presentation skills required for senior management interaction. 
Manage vendor relationships and provide thought leadership to constantly improve customer experience across all channels
Vehicle discount program for employees and family members, and management leases
Manage day to day operations by monitoring and tracking daily operational metrics and identify opportunities of improvement to deliver customer success
Bachelors degree in a related field or equivalent work experience
Avp, Crm And Contact Center Capabilities, Digital Banking
By Forbright Bank At United States
5+ years of experience in product or operations management experience showing progression/promotion within the tech or financial services industry
Deliver quality deliverables and manage to aggressive timelines, managing concurrent priorities and projects.
Manage relationships with external partners, including vendors and consultants, to ensure that the organization has access to the necessary stakeholders.
Experience in the financial services industry, preferably in a banking or lending environment
Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
Excellent communication and interpersonal skills, with the ability to communicate complex concepts to non-technical stakeholders.
Sr. Contact Center Ops Analyst
By Wisetack At United States
Highly organized, results-driven, with exceptional attention to detail with great end-to-end program management
Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants
Experience working with product managers, engineering, and sprint cycles
Manage multiple competing priorities through effective organization and communication
5+ years of experience in system analysis, design, and implementation
3+ years of experience working with contact center systems and CRMs (Zendesk, Kustomer, Five 9, Genesis, etc.)
Contact Center Lead - Remote
By Duluth Trading Company At United States
Design and implement training programs to enhance the skills of our contact center staff.
Prior experience in a supervisory or team lead role within a contact center environment.
Strong leadership skills, capable of motivating and guiding team members.
Excellent communication and interpersonal abilities.
Proven problem-solving skills and a solution-oriented approach.
Lead and motivate a team of passionate customer service agents, fostering a positive and collaborative work culture.
Contact Center Team Lead
By KCC At United States
· Manage the daily operations of a contact center team.
Secondary Job Duties – as needed
· Assist in Data Entry/Claim Verification
› Working knowledge of class actions, settlement agreements and claims processing.
A choice medical insurance plans designed to meet your needs
Flexible spending and health savings accounts
Zoom Contact Center Solution Engineer (East)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management,etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles
Zoom Contact Center Solution Engineer (Central)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles
Contact Center Quality Auditor
By HomeSafe Alliance At United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Technical Sales Architect - Contact Center
By Zoom At United States
Product management knowledge, either from direct experience or partnership
Integration experience with CRM and Lead Management solutions such as Salesforce, Zendesk, ServiceNow, Microsoft Dynamics, etc
Specialized knowledge of workforce management and quality management is strongly preferred (WEM, WFM, QM)
Thorough competitive landscape knowledge (in their area of specialization) including solution, technology and product offerings
Partner with product managers across platforms to identify and prioritize new features and enhancements based on customer feedback and market trends.
5+ years experience in contact center industry working with enterprise deployments
Contact Center Solution Analyst
By Danta Technologies At United States
Provide tier 2 support of incident management. This includes any incident trending over time. Participant in any high critical incidents.
Provide innovation to business areas and contribute to improve their operational processes by advising how to adopt call center technologies.
Perform other duties as assigned
Product Marketing Manager, Zoom Contact Center
By Zoom At United States
Must have a minimum of 2 years of product marketing experience specifically in the Contact Center/CCaaS industry***
This role requires someone with background knowledge of contact centers, multichannel marketing engagement, automation and phone
Expert knowledge of phone, CRM, and contact center products in this market space
Excellent leadership skills and are successful in matrixed organizations
Extremely strong written (storytelling) and verbal communication skills with the ability to deliver simple and actionable analysis
Team player and have strong interpersonal skills
Zoom Contact Center Solution Engineer (West)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles
Senior Contact Center Administrator (Remote)
By Path At United States
Experience working cross-functionally with sales and marketing team processes (lead management, prospecting, contracts, etc).
3-5 years of contact center, sales, revenue operations, customer service management or related experience
Support the enterprise tools service management team with tier 2 escalations for technical support
Experience working with sales and customer success managers to solve complex operational problems
Collaborating with GTM project managers and the Enterprise Tools team to integrate these tools seamlessly in to custom facing team workflows
Ensure that Path is compliant with regulatory requirements
Service Center Support Jobs
By FedEx Ground At Little Rock Metropolitan Area, United States
Demonstrated time management, organizational and multi-tasking skills
Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
Two years general office experience preferred
One year customer service experience, preferred
Strong phone and interpersonal skills
Strong written and verbal communication skills
Manager, Contact Center Sales And Support- Remote Us
By Seabourn Cruise Line At Seattle, WA, United States
Responds to manager related or escalated issues, includes supporting senior and executive leaders.
Minimum 5 years of experience leading a customer service and/or call center department
Extensive experience working within a customer service centric atmosphere
Experience building, leading and mentoring a team
Exceptional communication skills that can be shared with a wide audience while remaining clear, concise and diplomatic
Strong computer skills, including MS Office products
Service Center Support Jobs
By FedEx Freight At , Anderson, 46011 $20.75 an hour
Demonstrated time management, organizational and multi-tasking skills
Two years general office experience preferred
One year customer service experience, preferred
Strong phone and interpersonal skills
Strong written and verbal communication skills
PC experience with the ability to learn required computer systems/programs
Contact Center-Test Scheduling-Remote-Train In Springfield, Mo
By Mercy At , Springfield, 65804
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard
1-3 years clerical experience preferred
Experience with medical terminology and insurance plans preferred
**Work from Home after training period - Training on site in Springfield, MO**
High School Diploma or equivalent required - some college helpful
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
Contact Center Supervisor Jobs
By Imaging Healthcare Specialists, LLC At , Athens, 30606 $42,500 - $49,500 a year
Manage budget at assigned centers through the effective management of volumes, inventory, and labor hours.
Develop departmental training material based on current workforce skillset, manage training schedules, and forecast future training needs to meet Company goals.
Manage and analyze daily/weekly/monthly operational statistics related to patient volume, modality volume, front desk productivity, TOS/Billing accuracy.
Manage labor audits and review staff scheduling to maximize efficiency.
Identify methods to continuously improve internal processes and increase patient satisfaction efficiently with employee engagement.
Take an active part in listening to the voice of the customer by periodically making waiting room rounds.
Outbound Contact Center Specialist
By Xtend At Grand Rapids, MI, United States
Actively soft-sell credit union products and services by matching product/service benefits to the member's needs.
Possess a basic working knowledge of the CU*BASE.
Possess basic working knowledge of the I3 Phone system.
Prior Sales Experience; preferably in a credit union or financial services environment.
Working knowledge of Microsoft Office suite of products.
Maintain a pleasing and professional demeanor while addressing member concerns and questions.
Contact Center Trainer Jobs
By MSC Cruises At Fort Lauderdale, FL, United States
•Knowledge of principles, methods, and practices of adult education and training preferred.
•3+ years of experience in training and development preferred.
•Previous Contact Center/ Sales experience preferred.
•Must possess excellent interpersonal skills.
•Strong Verbal, and Written Communication Skills Required.
•Must possess effective facilitation and presentation skills.
Contact Center-Test Scheduling-Remote-Train In Springfield, Mo
By Mercy At , Springfield, 65804, Mo
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard
1-3 years clerical experience preferred
Experience with medical terminology and insurance plans preferred
**Work from Home after training period - Training on site in Springfield, MO**
High School Diploma or equivalent required - some college helpful
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required

Are you looking for a job that combines customer service and problem-solving? Look no further! We are looking for a Contact Center Support professional to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. If you have a passion for helping people and a knack for problem-solving, this is the perfect job for you!

Overview of Contact Center Support Contact Center Support is a customer service role that involves providing assistance to customers over the phone, via email, or through other communication channels. The role requires excellent customer service skills, problem-solving abilities, and the ability to multitask. The Contact Center Support role is responsible for responding to customer inquiries, resolving customer issues, and providing general customer service support. Detailed Job Description of Contact Center Support The Contact Center Support role is responsible for providing customer service support to customers over the phone, via email, or through other communication channels. The role requires excellent customer service skills, problem-solving abilities, and the ability to multitask. The Contact Center Support role is responsible for responding to customer inquiries, resolving customer issues, and providing general customer service support. The Contact Center Support role is also responsible for providing technical support to customers, troubleshooting customer issues, and providing product information. Job Skills Required for Contact Center Support
• Excellent customer service skills
• Strong problem-solving abilities
• Ability to multitask
• Excellent communication skills
• Ability to work independently
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
Job Qualifications for Contact Center Support
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
Job Knowledge for Contact Center Support
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
• Knowledge of customer service regulations
• Knowledge of customer service policies
Job Experience for Contact Center Support
• Previous customer service experience
• Previous experience in a contact center environment
• Previous experience in a customer service role
Job Responsibilities for Contact Center Support
• Respond to customer inquiries and provide customer service support
• Resolve customer issues and provide technical support
• Troubleshoot customer issues and provide product information
• Provide general customer service support
• Follow customer service processes and best practices
• Maintain customer service records and update customer information
• Monitor customer service performance and identify areas for improvement