Health Center Specialist I: Chiropractic Assistant

In this position, you will be an active member of the chiropractic team by assisting our chiropractors with patient-flow, scheduling, performing vitals, performing therapeutic modalities, and providing high-level quality of care and customer service. You will also be working alongside other healthcare professionals from a variety of different backgrounds united in providing excellent care for our patients. Medical Assistant (MA) and/or experience in the healthcare field is preferred but is not required for this position. Applicants should be comfortable with being detail-oriented in a fast-paced environment. Training to be provided as needed.

In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system. Work is routine in nature. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.