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Contact Center Director Jobs in Virginia

Center Director Jobs
By L5 Be Brave LLC | Kidstrong At Fairfax, VA, United States
Previous management experience in the health & fitness industry
Drive member retention, through member experience at your Center.
Manage, coach and develop all staff by modeling and leading by example.
Proven sales and community building leadership skills
Previous experience in franchise business
Superior customer service and hospitality skills
Center Director Jobs
By Children of America At Manassas, VA, United States
Advanced knowledge in early childhood education
Salary advertised is an estimate; final salary is negotiable dependent on final position, level of education and experience.
Minimum of three (3) years of leadership experience
Minimum of three (3) years of experience in a childcare facility or equivalent
Continuously pursue enrollment growth through the execution of the COA Experience
Manage all day-to- day operations utilizing COA's processes, procedures and policies
Center Director Jobs
By HealthPRO Heritage At Newport News, VA, United States
Effective time management skills and the ability to manage multiple tasks at one time.
Ability to deliver and accept constructive feedback and develop knowledge and skill sets
Three years of Outpatient experience required.
Competitive Compensation | Full Benefits included (see below)
Provides support related to continuing education for team
CURRENT AND ACTIVE Board Certification as a Behavior Analyst by the Behavior Analyst Certification Board
Jr. Analyst, Contact Center Systems
By Banfield Pet Hospital At , Vancouver, Wa $65,478 - $75,958 a year
Provide high-level requirements definitions, workflow diagrams, and other technical documentation for call center system and process enhancements.
Other job duties as assigned.
Two years of Contact Center operations experience with outbound/inbound auto-dialer campaign facilitation (preferably NICE InContact) are required.
Demonstrated understanding of contact center/collection systems with direct knowledge of related practices and principles is required.
Two years of business analysis and/or reporting experience are preferred.
Continuing Education allowance & MED hours for eligible positions
Center Director Jobs
By Trust Learning Center At Greater Richmond Region, United States
● Oversee management of center enrollment, maintain and meet KPIs for Trust Learning Center programs
Business Environment & Facility Management:
●Bachelor's Degree and business or education certifications (preferred)
● Comparable experience with managing an education facility or center: 1 year (Preferred)
● Education or business field experience
●HS Diploma and some college credits or certification work (required)

Are you an experienced Contact Center Director looking for a new challenge? We are looking for a dynamic leader to join our team and help us take our customer service to the next level. You will be responsible for developing and implementing strategies to improve customer satisfaction, reduce costs, and increase efficiency. If you have a passion for customer service and a drive to succeed, this is the job for you!

Overview The Contact Center Director is responsible for managing the day-to-day operations of a contact center. This includes overseeing customer service staff, developing customer service strategies, and ensuring customer satisfaction. The Contact Center Director is also responsible for developing and implementing policies and procedures to ensure customer service excellence. Detailed Job Description The Contact Center Director is responsible for managing the day-to-day operations of a contact center. This includes overseeing customer service staff, developing customer service strategies, and ensuring customer satisfaction. The Contact Center Director is also responsible for developing and implementing policies and procedures to ensure customer service excellence. The Contact Center Director is responsible for managing the contact center budget, developing and implementing customer service initiatives, and ensuring customer service standards are met. The Contact Center Director is also responsible for developing and maintaining relationships with customers, vendors, and other stakeholders. Job Skills Required
• Excellent customer service and communication skills
• Ability to manage and motivate staff
• Knowledge of customer service principles and practices
• Knowledge of contact center operations
• Ability to analyze customer service data
• Ability to develop and implement customer service strategies
• Knowledge of budgeting and financial management
• Knowledge of customer service software and technology
• Ability to develop and maintain relationships with customers, vendors, and other stakeholders
Job Qualifications
• Bachelor’s degree in business, management, or related field
• 5+ years of experience in customer service or contact center management
• Proven track record of successful customer service initiatives
• Experience in budgeting and financial management
• Knowledge of customer service software and technology
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of contact center operations
• Knowledge of budgeting and financial management
• Knowledge of customer service software and technology
Job Experience
• 5+ years of experience in customer service or contact center management
• Proven track record of successful customer service initiatives
Job Responsibilities
• Manage the day-to-day operations of a contact center
• Oversee customer service staff
• Develop customer service strategies
• Ensure customer satisfaction
• Develop and implement policies and procedures to ensure customer service excellence
• Manage the contact center budget
• Develop and implement customer service initiatives
• Ensure customer service standards are met
• Develop and maintain relationships with customers, vendors, and other stakeholders