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Contact Center Director Jobs in Arkansas

Senior Director, Contact Center & Operations
By Zenex Partners At United States
Proven experience (typically 8+ years) in contact center management, preferably within the travel industry.
Bachelor’s degree in business administration, Travel Management, or a related field. A master's degree is a plus.
Develop and manage budgets for the contact center and operations departments.
In-depth knowledge of contact center operations, call center technologies, and customer service best practices.
Exceptional communication and interpersonal skills, capable of collaborating with cross-functional teams.
Responsibilities of Senior Director, Contact Center and Operations
Contact Center Of Excellence Manger
By Ford Motor Company At United States
Sales/ Service work experience in B2B or Fleet management iex[erience
Outstanding written & verbal presentation skills required for senior management interaction. 
Manage vendor relationships and provide thought leadership to constantly improve customer experience across all channels
Vehicle discount program for employees and family members, and management leases
Manage day to day operations by monitoring and tracking daily operational metrics and identify opportunities of improvement to deliver customer success
Bachelors degree in a related field or equivalent work experience
Director Of Contact Center Operations
By StateServ At United States
Specialized Knowledge, Skills & Abilities:
Familiarity with contact management software is strongly preferred
Direct managerial responsibility for Supervisors and indirect staff that reports into contact center operations
Experience in the healthcare or medical fields in which incumbents have worked with durable medical equipment is strongly preferred
Strong organizational, leadership and decision-making skills are required to perform the functions as described
Knowledge and understanding of StateServ Medical’s proprietary software is preferred
Avp, Crm And Contact Center Capabilities, Digital Banking
By Forbright Bank At United States
5+ years of experience in product or operations management experience showing progression/promotion within the tech or financial services industry
Deliver quality deliverables and manage to aggressive timelines, managing concurrent priorities and projects.
Manage relationships with external partners, including vendors and consultants, to ensure that the organization has access to the necessary stakeholders.
Experience in the financial services industry, preferably in a banking or lending environment
Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
Excellent communication and interpersonal skills, with the ability to communicate complex concepts to non-technical stakeholders.
Sr. Contact Center Ops Analyst
By Wisetack At United States
Highly organized, results-driven, with exceptional attention to detail with great end-to-end program management
Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants
Experience working with product managers, engineering, and sprint cycles
Manage multiple competing priorities through effective organization and communication
5+ years of experience in system analysis, design, and implementation
3+ years of experience working with contact center systems and CRMs (Zendesk, Kustomer, Five 9, Genesis, etc.)
Contact Center Team Lead
By KCC At United States
· Manage the daily operations of a contact center team.
Secondary Job Duties – as needed
· Assist in Data Entry/Claim Verification
› Working knowledge of class actions, settlement agreements and claims processing.
A choice medical insurance plans designed to meet your needs
Flexible spending and health savings accounts
Technical Sales Architect - Contact Center
By Zoom At United States
Product management knowledge, either from direct experience or partnership
Integration experience with CRM and Lead Management solutions such as Salesforce, Zendesk, ServiceNow, Microsoft Dynamics, etc
Specialized knowledge of workforce management and quality management is strongly preferred (WEM, WFM, QM)
Thorough competitive landscape knowledge (in their area of specialization) including solution, technology and product offerings
Partner with product managers across platforms to identify and prioritize new features and enhancements based on customer feedback and market trends.
5+ years experience in contact center industry working with enterprise deployments
Contact Center Solution Analyst
By Danta Technologies At United States
Provide tier 2 support of incident management. This includes any incident trending over time. Participant in any high critical incidents.
Provide innovation to business areas and contribute to improve their operational processes by advising how to adopt call center technologies.
Perform other duties as assigned
Director Customer Contact Jobs
By Florida Blue At United States
3+ years direct supervisory/management experience
Hires, mentors, develops, and performance manages a team of customer service leaders
Owns a customer population and the achievement of critical goals of experience and productivity
Maintains working knowledge of client industry, product, and market landscape
Related Bachelor’s degree or additional related equivalent work experience
Income protection benefits: life insurance, Short- and long-term disability programs;

Are you an experienced Contact Center Director looking for a new challenge? We are looking for a dynamic leader to join our team and help us take our customer service to the next level. You will be responsible for developing and implementing strategies to improve customer satisfaction, reduce costs, and increase efficiency. If you have a passion for customer service and a drive to succeed, this is the job for you!

Overview The Contact Center Director is responsible for managing the day-to-day operations of a contact center. This includes overseeing customer service staff, developing customer service strategies, and ensuring customer satisfaction. The Contact Center Director is also responsible for developing and implementing policies and procedures to ensure customer service excellence. Detailed Job Description The Contact Center Director is responsible for managing the day-to-day operations of a contact center. This includes overseeing customer service staff, developing customer service strategies, and ensuring customer satisfaction. The Contact Center Director is also responsible for developing and implementing policies and procedures to ensure customer service excellence. The Contact Center Director is responsible for managing the contact center budget, developing and implementing customer service initiatives, and ensuring customer service standards are met. The Contact Center Director is also responsible for developing and maintaining relationships with customers, vendors, and other stakeholders. Job Skills Required
• Excellent customer service and communication skills
• Ability to manage and motivate staff
• Knowledge of customer service principles and practices
• Knowledge of contact center operations
• Ability to analyze customer service data
• Ability to develop and implement customer service strategies
• Knowledge of budgeting and financial management
• Knowledge of customer service software and technology
• Ability to develop and maintain relationships with customers, vendors, and other stakeholders
Job Qualifications
• Bachelor’s degree in business, management, or related field
• 5+ years of experience in customer service or contact center management
• Proven track record of successful customer service initiatives
• Experience in budgeting and financial management
• Knowledge of customer service software and technology
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of contact center operations
• Knowledge of budgeting and financial management
• Knowledge of customer service software and technology
Job Experience
• 5+ years of experience in customer service or contact center management
• Proven track record of successful customer service initiatives
Job Responsibilities
• Manage the day-to-day operations of a contact center
• Oversee customer service staff
• Develop customer service strategies
• Ensure customer satisfaction
• Develop and implement policies and procedures to ensure customer service excellence
• Manage the contact center budget
• Develop and implement customer service initiatives
• Ensure customer service standards are met
• Develop and maintain relationships with customers, vendors, and other stakeholders