Consumer Support Specialist All Sports

It is the responsibility of every Mizuno USA teammate to champion our Mission and commitment to one another and athletes everywhere as they strive for ultimate achievement at every level of competition.Are you a competitor driven by overcoming extraordinary challenges?Are you motivated by being a critical team member versus a limited role player?Do you aspire to make a difference with a brand that strives to do more in the communities in which we serve?

If so, then Mizuno USA team is recruiting top draft picks and free agents to transform the challenger brand that is Mizuno!Let us know if you're game ready!

Essential Duties and Responsibilities-

-Assist customers and sales reps in billing, pricing, program inquiries, and processing rush requests

-Answer incoming phone calls through the Call Center

-Resolve customer problems as needed, including invoice and shipping errors, returns, and general issues for running accounts

-Process change requests and cancellations on existing orders as directed by the customer and / or sales representative

-Process requests for returns

-Maintain up-to-date knowledge of Mizuno USA’s product lines

-Review orders to ensure that they are processing smoothly

-Collaboratively maintaining centralized email boxes

-Maintain files and organize older returns, orders, and credit memos

-Communicating with multiple departments about orders, credits, invoicing, and other related requests