Concierge Customer Service Advocate Iii Jobs

Manage multiple dispute cases simultaneously in an efficient and effective manner in accordance with standard operating procedures

Minimum 2 years experience in Customer Service delivery roles with specific Escalations / Complaints experience

You champion the customer experience and can quickly form relationships and establish trust, respect, competence and confidence with our customers

Experience in service delivery in an Omnichannel environment and strong digital experience (Email, messaging and social media channels)

Excellent written and verbal communication skills

Paid Life insurance, AD&D, and disability benefits

Benefits (after 30 days of employment):

2 years of customer service experience required.

1 year of Call Center experience required.

Prior experience in the Hospitality or Travel industries preferred

Starting at $18.00/hr with the potential to earn a monthly bonus!

Full-time (up to 40 hrs a week), 8-hour shifts, Permanent

Excellent verbal and written communication skills.

Strong human relations and organizational skills.

2 years-of customer service or call center experience.

Knowledge of word processing, spreadsheet, and database software.

Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.

Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Excellent communication skills, oral, and written.

Other Qualifications – Preferred, But Not Required

Computer literate, typing 40+ words per minute.

5 years-of experience processing and adjudicating claims.

Knowledge of mathematical and statistical concepts.

Proficient in word processing and spreadsheet applications. proficient database software skills.

Preferred Software And Other Tools

We Prefer That You Have

Efficient and effective in execution of job duties

Maintains a clean and safe service drive area, free of trash, water, leaves and dirt

Place mats in the car, oil change stickers, and seat covers.

Drives vehicles to and from service lane, service stalls, and parking lot as needed

Retrieves and delivers vehicles from property locations

Takes vehicles to car wash and vacuum,

Demonstrated organizational and communication skills required

Intermediate typing skills – 50 WPM strongly desired

Deep problem solving skills with demonstrated ownership of issue resolution

Possess top-notch people skills – listening, caring, connecting, empathy, and supporting

Strong skillset in the use of the suite of Microsoft Office tools strongly desired

Ability to multi-task, prioritize and effectively adapt to a fast paced changing environment required

Provide feedback to management regarding customer issues.

Follow through on complaints until resolved or report to management as needed.

Maintain knowledge of procedures and policies.

Good verbal and written communication skills.

Good spelling, punctuation, and grammar skills.

One year of call center experience.

Demonstrated organizational and communication skills required

Intermediate typing skills – 50 WPM strongly desired

Deep problem solving skills with demonstrated ownership of issue resolution

Possess top-notch people skills – listening, caring, connecting, empathy, and supporting

Strong skillset in the use of the suite of Microsoft Office tools strongly desired

Ability to multi-task, prioritize and effectively adapt to a fast paced changing environment required

Provide feedback to management regarding customer issues

Follow through on complaints until resolved or report to management as needed

Maintain knowledge of procedures and policies

2 Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience

Strong oral and written communication skills

Strong organizational, analytical, and customer service skills