Concierge Customer Service Advocate Iii Jobs in South Carolina

Excellent verbal and written communication skills.

Strong human relations and organizational skills.

2 years-of customer service or call center experience.

Knowledge of word processing, spreadsheet, and database software.

Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.

Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

5 years-of experience processing and adjudicating claims.

Knowledge of mathematical and statistical concepts.

Proficient in word processing and spreadsheet applications. proficient database software skills.

Preferred Software And Other Tools

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Provide feedback to management regarding customer issues.

Follow through on complaints until resolved or report to management as needed.

Maintain knowledge of procedures and policies.

Good verbal and written communication skills.

Good spelling, punctuation, and grammar skills.

One year of call center experience.