Computer Service Desk Technician Jobs in California

Assists in the management of asset lifecyle activities.

Performs desktop software license management and inventory control.

Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users.

Acts as communication coordinator and situation manager during any critical incidents call bridge events.

Strong customer service and interpersonal communication skills with a dedication to customer satisfaction.

Technical knowledge of PC hardware, operating systems, and networking.

Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.

Provides service desk phone support for on-site and remote employees.

Microsoft Azure, Office 365 certification or training.

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Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.

Provides excellent communication and follows-up with customers seeking support.

Knowledge of information systems service management / service control processes and methodologies

Knowledge and understanding of information systems technology areas

Knowledge of Windows Operating Systems and iOS

Knowledge of the Microsoft Office suite of applications

Good verbal and written communication skills coupled with solid interpersonal skills

Experience in a support desk role within an ICT service provider or contact centre environment.