Computer Service Desk Technician Jobs in Georgia

Offer first line of customer support, and provide information that may be found in Knowledgebase and/or manuals

Experience using a Knowledge Base and/or established procedures and processes to resolve both technical and non-technical end-user inquiries

Experience using Remote Desktop or other remote assistance applications (BOMGAR, RDP) to troubleshoot end-user incidents

Work from home but must reside in the vicinity of Chandler.

Follow the knowledge base and priority matrix for issue resolution

Remote diagnostics and troubleshooting client workstations

Detect potential trends and liaise with problem management where applicable

Detecting potential trends and liaising with problem management where applicable

Knowledge Base updates as required

Knowledge of e-mail correspondence and phone etiquette

Knowledge sharing within the community of the industry’s top professionals worldwide

Various opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to 8,000+ LinkedIn Learning courses