Client Success Team Lead Jobs

In this role, you’ll make an impact in the following ways :

To be successful in this role, we’re seeking the following :

Best Places to Work for Disability Inclusion , Disability:

Minimum of 2 years of management experience

Prior project management or senior project management experience

Required Qualifications, capabilities, and skills:

referred qualifications, capabilities, and skills:

Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management

Work with partners in Operations and Product Management to streamline processes

7+ years’ of inventory management, modeling or supply chain management experience

Detailed knowledge of Inventory Management philosophies

Experience with demand/inventory planning systems

Data querying/analysis from multiple sources with programming experience

Client facing experience & business acumen

Experience with ERP, WM & IM systems

Will work collaboratively with the CSD Manager to help manage daily team responsibilities and

Technical Proficiency with Client Relationship Management system (CRM) – Brings existing

With the CSD Manager, provide statistical and performance feedback and coaching on a regular basis

Assists the CSD Manager with daily operations of the call center to include the development,

Organizational Skills – Can thoroughly organize and plan individual work tasks in order to maximize

Provide daily direction and communication to employees so that customer service calls are answered

10+ years of campaign and account management, and sales experience across digital advertising campaigns (Digital, TV, Social, Display)

Qualifications & skills required for this role

Oversee, and manage, post sales client relations on all client patches and agencies

Continue to develop best practice for effective campaign execution, delivery and reporting for managed service and self service accounts

Interview, hire and manage a Client Success team full of high-performing individuals as we expand

Hands-on experience in the media, PR, social media, digital, or advertising arenas

Assist management with forecasting renewals, churn, and upsell opportunities

Give management candid feedback about team morale, needs, and opportunities

Collaborate with Enablement Manager to help refine and implement new hire training

Communicate and reinforce company goals, helping to tie activities back to individual and team KPIs

Provide performance feedback to teammates and assist with the formal review process

Participate in interviewing and hiring new team members

Account Management & Customer Success Strategy

Monitor regional customer sentiment, proactively working with teams to manage risk.

Ability to manage and solve complex problems, deal with critical situations in an effective manner.

Proven experience as a research analyst or similar role.

Mental Healthcare industry experience a plus.

Excellent Medical, Dental and Vision benefits

3+ years sales/account management experience; preferably 1+ years sales/account management leadership experience

Monitor and proactively report on KPIs to the team and management. Identify areas of improvement and make recommendations on decisions.

Analyze, improve, and create new workflows to make your team more efficient, meet targets, and deliver a great experience for hosts.

Gather and synthesize product/experience feedback and relay findings to the relevant teams at Turo.

Strong desire to expand and acquire new skills.

Competitive salary, equity, benefits, and perks for all full-time employees

Excellent time management skills; you thrive in a fast-paced, sometimes ambiguous environment

Customer relationship management: 3 years (Required)

Work with the CS Manager to evolve process and procedures

Identify trends through logging and tagging issues; develop and maintain Support knowledge resources to keep procedures current.

4+ years experience in a technical or software-based customer support position (email, phone, chat or live)

Excellent written and verbal communication skills

You have 4+ years of management experience.

Proactive mentality and excellent time management skills

Exceptional relationship building and relationship management skills

Manage and track team activities, using data to streamline team productivity.

Manage and facilitate cross-team collaborations with Sales, Marketing and Product.

You possess a BA/BS degree or commensurate experience.