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Client Care Center Specialist Jobs in California

Client Care Specialist Jobs
By Ethos Veterinary Health At San Diego, CA, United States
Compensation is based on experience and skill level.
Update and maintain client/pet records and files in accordance with hospital legal requirements
1 year of customer service experience
Welcome our clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate and advise clients regarding hospital services and practices
Client Care Specialist Jobs
By Ethos Veterinary Health At Sacramento, CA, United States
Update and maintain client/pet records and files in accordance with Vista Veterinary Specialists legal requirements
Previous experience in Vet med or working with animals Preferred!
Experience with EzyVet a PLUS++++
Excellent Communication and Multi-tasking skills are needed for our extremely busy hospital
Demonstrate proficiency in computer skills
Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, 401(k), Employee Assistance Program

Are you looking for a job that will let you use your customer service skills to help people? We are looking for a Client Care Center Specialist to join our team and provide exceptional customer service to our clients. If you are passionate about helping people and have excellent communication skills, this could be the perfect job for you!

Overview Client Care Center Specialists are customer service professionals who provide support to customers through phone, email, and other communication channels. They are responsible for resolving customer inquiries, complaints, and other issues in a timely and efficient manner. Detailed Job Description Client Care Center Specialists are responsible for providing excellent customer service to customers. They must be able to handle customer inquiries, complaints, and other issues in a professional and courteous manner. They must be able to troubleshoot customer issues and provide appropriate solutions. They must also be able to provide accurate information to customers and ensure that customer inquiries are answered in a timely manner. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot customer issues
• Ability to provide accurate information
• Ability to work in a fast-paced environment
• Ability to work independently
• Knowledge of customer service software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Ability to type at least 40 words per minute
• Ability to multitask
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Previous experience in a call center environment
Job Responsibilities
• Respond to customer inquiries via phone, email, and other communication channels
• Troubleshoot customer issues and provide appropriate solutions
• Provide accurate information to customers
• Ensure customer inquiries are answered in a timely manner
• Follow up with customers to ensure their inquiries have been addressed
• Maintain customer records and update customer information as needed
• Monitor customer feedback and provide feedback to management