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Client Care Center Specialist Jobs in Arizona

Client Care Specialist Jobs
By City National Bank At Phoenix, AZ, United States
Assists in screening calls for Executive Management and connecting callers appropriately following our executive warm transfer procedures.
Minimum 1 years of Contact Center Experience
Minimum 2 years of Banking Experience
Experience with Contact Center technologies including ACD, VRU, and softphones, as well as Contact Center applications/systems.
Strong customer service skills. Ability to remain calm and composed when dealing with challenging and highly charged situations.
Comprehensive knowledge in Windows desktop operating systems and MAC a plus.
Client Care Specialist Jobs
By Mizzona Insurance Consultants LLC At Arizona, United States
Communicate and follow up with clients to provide an excellent customer experience.
Provide assistance to agency clients regarding their insurance policies, coverage, billing, claims, and other inquiries.
Identify sales opportunities for agents.
Be first on incoming phone calls from clients and prospects.
Perform other duties as assigned.
Client Care Specialist Jobs
By City National Bank At , , Az $22.27 - $33.43 an hour
Assists in screening calls for Executive Management and connecting callers appropriately following our executive warm transfer procedures.
Minimum 1 years of Contact Center Experience
Minimum 2 years of Banking Experience
Experience with Contact Center technologies including ACD, VRU, and softphones, as well as Contact Center applications/systems.
Strong customer service skills. Ability to remain calm and composed when dealing with challenging and highly charged situations.
Comprehensive knowledge in Windows desktop operating systems and MAC a plus.

Are you looking for a job that will let you use your customer service skills to help people? We are looking for a Client Care Center Specialist to join our team and provide exceptional customer service to our clients. If you are passionate about helping people and have excellent communication skills, this could be the perfect job for you!

Overview Client Care Center Specialists are customer service professionals who provide support to customers through phone, email, and other communication channels. They are responsible for resolving customer inquiries, complaints, and other issues in a timely and efficient manner. Detailed Job Description Client Care Center Specialists are responsible for providing excellent customer service to customers. They must be able to handle customer inquiries, complaints, and other issues in a professional and courteous manner. They must be able to troubleshoot customer issues and provide appropriate solutions. They must also be able to provide accurate information to customers and ensure that customer inquiries are answered in a timely manner. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot customer issues
• Ability to provide accurate information
• Ability to work in a fast-paced environment
• Ability to work independently
• Knowledge of customer service software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Ability to type at least 40 words per minute
• Ability to multitask
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Previous experience in a call center environment
Job Responsibilities
• Respond to customer inquiries via phone, email, and other communication channels
• Troubleshoot customer issues and provide appropriate solutions
• Provide accurate information to customers
• Ensure customer inquiries are answered in a timely manner
• Follow up with customers to ensure their inquiries have been addressed
• Maintain customer records and update customer information as needed
• Monitor customer feedback and provide feedback to management