Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Customer Care Representative Iii-Chat Role
Recruited by SouthState Bank 11 months ago
Address North Charleston, SC, United States
Chat Specialist Jobs
Company | Percepta |
Address | South Carolina, United States |
Employment type | FULL_TIME |
Salary | |
Category | Outsourcing/Offshoring |
Expires | 2023-08-11 |
Posted at | 10 months ago |
At Percepta, we bring first-class service across each market we support. As a fully remote Digital Engagement Specialist, in South Carolina, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
- Adhere to and support all Percepta and Client ISO, Quality Systems, and Q1 initiatives.
- Accurately respond to customer inquiries through instant messaging software
- Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers, and keeps all customer commitments.
- Utilize available resources to respond to customer inquiries
- Maintain professional working relationships
- Actively participate in team meetings, share knowledge, and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning.
- Research and determine appropriate actions based on policies, procedures, dealer/region feedback, and job aids.
- Correspond with customers via mail, if working the Correspondence contact stream as needed.
- Be responsible for meeting all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.
- Communicate clearly and timely with two customers at a time.
- Remain knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information.
- Maneuver effortlessly through various digital communication channels (chat, email, and social media) to provide the customer with prompt, courteous, and accurate information including:
- Complete additional tasks/projects as needed.
- 2-3 years of customer service experience, preferably in a contact center operations environment with digital communications.
- Knowledge of call center environment
- Exercise good judgment
- Experience using CRM software is preferred
- Ability to effectively communicate with customers, managers, and co-workers
- Strong problem solving, troubleshooting experience.
- Excellent written communication skills
- Know and understand basic grammar and business casual writing
- Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision
- Typing skills – accurately type a minimum of 30 words per minute. Demonstrated ability to achieve telebusiness goals
- Ability to maneuver through various systems to provide the customer accurate information
- Must be able to multi-task
- Excellent interpersonal and business communications - verbal and written
- Must possess excellent decision making and problem-solving skills
- Dynamic and engaging written communication style
- Excellent customer service ability; use questioning skills to easily explore customer needs and concerns
- Ability to use a desktop computer with multiple monitors
- Ability to answer and complete chats in a timely manner
- High School Diploma required. Associates degree or 2 + years college coursework completed preferred.
- Ability to build strong professional relationships and adapt approaches to different management styles
- Time management and organizational skills to efficiently organize, plan, schedule, and execute telebusiness activities
- Ability to communicate clearly and correctly, both in writing and on the phone, and respond effectively to follow-up questions
- Displays professionalism and positive attitude to develop and nurture prospective relationships
- Willingness to take on new assignments
- Reliability; follow a logical, analytical approach to business conversations and chat dialogue
- Additional experience in customer service, and digital communications is a plus
- Ability to convey positivity through written communication
- High level of trust and integrity
- Demonstrate self-motivation and results-orientation
- Health/Dental/Vision/Life Insurance
- 401(k) with company match
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
- Tuition Reimbursement
- Starting pay rate of $16.00 per hour
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Employee Discount Program
- Employee Assistance Program
- Vacation/Sick Time and Paid Holidays
- Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and excellent benefits. Our programs provide incentives and promote physical, mental, and financial wellness.
- Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions
- Culture of Service - to be treated like you are the customer from day one
- Respect – a team that is accountable, dependable, and gives you their full attention
- Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
- Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
- Career Growth - lots of learning opportunities for aspiring minds
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago