Call Center Supervisor Jobs in Ohio , Employment

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Call Center Supervisor to join our team and help us provide exceptional customer service. If you have experience in customer service and a passion for leading a team, this could be the perfect job for you!

A Call Center Supervisor is responsible for overseeing the day-to-day operations of a call center. This includes managing staff, monitoring performance, and ensuring customer satisfaction.

What is Call Center Supervisor Skills Required?

• Excellent communication and interpersonal skills

• Ability to motivate and lead a team

• Knowledge of customer service principles and practices

• Knowledge of call center operations and technology

• Ability to analyze data and make decisions

• Problem-solving and conflict resolution skills

• Time management and organizational skills

What is Call Center Supervisor Qualifications?

• Bachelor’s degree in business, management, or related field

• Previous experience in a call center or customer service environment

• Knowledge of customer service principles and practices

• Knowledge of call center operations and technology

• Proficiency in Microsoft Office and other software programs

What is Call Center Supervisor Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of call center operations and technology

• Knowledge of applicable laws and regulations

• Knowledge of performance metrics and reporting

What is Call Center Supervisor Experience?

• Previous experience in a call center or customer service environment

• Previous experience in a supervisory role

What is Call Center Supervisor Responsibilities?

• Monitor call center performance and ensure customer satisfaction

• Manage staff and provide training and development opportunities

• Analy