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Call Center Supervisor Jobs in Florida

Call Center - Patient Connection Supervisor
By Millennium Physician Group At Fort Myers, FL, United States
Previous experience in performance management, handling disciplinary/personnel issues
Implement continuous staff development programs that enhance employee engagement, recognition, service knowledge, skills and morale.
Assist other management team members in identifying trends and establishing call center goals.
Manage and direct the daily activities of a physician based, patient focused call center.
Skill in analyzing information, problems, practices and procedures to recognize alternatives and provide solutions
Good decision-making and communication skills (both written and verbal)
Customer Service Supervisor-24-Hr Call Center
By City of Fort Lauderdale At Fort Lauderdale, FL, United States
Management Days in addition to Vacation and Sick time
This Job Classification Qualifies For Additional Benefits Such As
Job Requirements & Work Environment
Title I of the Americans with Disabilities Act (ADA)
How To Apply/ Veteran Information
AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND AFFIRMATIVE ACTION EMPLOYER
Customer Support Supervisor - Call Center Experience
By Imperium Data At Miami, FL, United States
· Collaborate and work with other supervisors and managements to improve the customer experience.
· 2+ years of supervisory or staff management experience.
· 2+ years of call center and customer service experience.
· Experience creating department staffing schedules.
· Ensure agents understand and comply with all call center performance standards and policies.
· Identify operational issues and suggest possible improvements.
Supervisor, Quality Assurance - Call Center
By SeaWorld Parks & Entertainment Corporate At , Orlando, 32821, Fl
4 + years of experience in Quality Assurance area and/or with SEA
Must have at least 1year supervisory experience
Exceptional organizational and analytical skills and ability to multi-task and adapt to changes in a fast-paced business environment
Must be able to work remotely when needed
Develop action plans to drive improvement (provide base line statistics and reporting showing the effectiveness of action plan)
Maintain Contact Center reporting of QA scores and trending.

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Call Center Supervisor to join our team and help us provide exceptional customer service. If you have experience in customer service and a passion for leading a team, this could be the perfect job for you!

A Call Center Supervisor is responsible for overseeing the day-to-day operations of a call center. This includes managing staff, monitoring performance, and ensuring customer satisfaction.

What is Call Center Supervisor Skills Required?

• Excellent communication and interpersonal skills
• Ability to motivate and lead a team
• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Ability to analyze data and make decisions
• Problem-solving and conflict resolution skills
• Time management and organizational skills

What is Call Center Supervisor Qualifications?

• Bachelor’s degree in business, management, or related field
• Previous experience in a call center or customer service environment
• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Proficiency in Microsoft Office and other software programs

What is Call Center Supervisor Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Knowledge of applicable laws and regulations
• Knowledge of performance metrics and reporting

What is Call Center Supervisor Experience?

• Previous experience in a call center or customer service environment
• Previous experience in a supervisory role

What is Call Center Supervisor Responsibilities?

• Monitor call center performance and ensure customer satisfaction
• Manage staff and provide training and development opportunities
• Analy