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Call Center Supervisor Jobs in Georgia

Call Center Supervisor Jobs
By KO Business Solutions At Tucker, GA, United States
Excellent management and supervisory skills.
Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
Excellent verbal and written communication skills.
Extensive knowledge of customer service procedures and principles.
At least three years of customer service experience required.
Supervisor, Call Center Operations
By Kaiser Permanente At , Duluth, Ga $65,800 - $85,030 a year
Respond to questions and concerns respective to both internal and external customers with demonstrated ability to manage irate and difficult calls.
Work with the Call Center Operations Community Manager in recruitment, hiring, training, monitoring, coaching, counseling, disciplining and evaluation of staff.
Minimum one (1) year of using call routing, IVR or CRM related technology to manage goals and targets.
Minimum one (1) year of experience in lead role position in a customer service high call volume environment.
High School Diploma or General Education Development (GED) required.
Demonstrated Knowledge of influential leadership tactics.
Call Center Supervisor Jobs
By CareTrack Health At Carrollton, GA, United States
Knowledge of call center metrics and performance management.
Reporting on performance to senior management.
Proven experience as call center manager or similar position.
Providing training and coaching to call center agents to improve their customer support skills.
Strong leadership and coaching skills.
Excellent communication and interpersonal skills.
Supervisor, Contact Center (Established Call Center)
By City of Hope At , Irwindale, Ca $31.00 - $50.41 an hour
Basic education, experience and skills required for consideration:
Preferred education experience and skills:
2 years of related experience in a healthcare environment.
1 year of leadership experience.
High School Diploma or equivalent.
Call or Contact Center environment.

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Call Center Supervisor to join our team and help us provide exceptional customer service. If you have experience in customer service and a passion for leading a team, this could be the perfect job for you!

A Call Center Supervisor is responsible for overseeing the day-to-day operations of a call center. This includes managing staff, monitoring performance, and ensuring customer satisfaction.

What is Call Center Supervisor Skills Required?

• Excellent communication and interpersonal skills
• Ability to motivate and lead a team
• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Ability to analyze data and make decisions
• Problem-solving and conflict resolution skills
• Time management and organizational skills

What is Call Center Supervisor Qualifications?

• Bachelor’s degree in business, management, or related field
• Previous experience in a call center or customer service environment
• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Proficiency in Microsoft Office and other software programs

What is Call Center Supervisor Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Knowledge of applicable laws and regulations
• Knowledge of performance metrics and reporting

What is Call Center Supervisor Experience?

• Previous experience in a call center or customer service environment
• Previous experience in a supervisory role

What is Call Center Supervisor Responsibilities?

• Monitor call center performance and ensure customer satisfaction
• Manage staff and provide training and development opportunities
• Analy