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Call Center Specialist Jobs in North Carolina

Non-Clinical - Human Resources (Hr) Call Center Specialist
By Grace Federal Solutions,LLC At Morrisville, NC, United States
Exhibits strong communication and interpersonal skills.
Possesses a solid customer-oriented focus.
Commits to delivering positive and mission-focused communication.
Demonstrated track record of providing direction and assistance to customers regarding policies and practices.
Excels in organizing and prioritizing work and follow-up.
Call Center Human Resources (HR) Specialist
Administrative Specialist I/Call Center Operator--Temporary Solutions
By State of North Carolina At Raleigh, NC, United States
Working knowledge of data collection and storage to compile, assimilate, and organize printed and electronic information.
Working knowledge of and ability to use correct spelling, punctuation, and specialized vocabulary.
Ability to explain and interpret program information to clients/customers and staff.
Ability to convey information and ideas through a variety of media to individuals or groups
Ability to utilize office equipment and other technology (software and systems) to meet work needs
Temporary Solutions Office of State Human Resources 1110 Navaho Drive, Suite 200 Raleigh, NC 27609

Are you looking for an exciting job opportunity in the customer service industry? We are looking for a Call Center Specialist to join our team and provide exceptional customer service to our clients. If you have excellent communication skills and a passion for helping people, this could be the perfect job for you!

A Call Center Specialist is responsible for providing customer service to customers over the phone. They are responsible for answering customer inquiries, resolving customer complaints, and providing information about products and services.

What is Call Center Specialist Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to multi-task and prioritize tasks
• Ability to work in a fast-paced environment
• Proficiency in computer software applications
• Knowledge of customer service principles and practices
• Ability to handle customer complaints in a professional manner

What is Call Center Specialist Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Proficiency in computer software applications

What is Call Center Specialist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of call center telephony and technology
• Knowledge of relevant products and services

What is Call Center Specialist Job Experience?

• Previous customer service experience
• Previous call center experience

What is Call Center Specialist Job Responsibilities?

• Answer customer inquiries via phone, email, or chat
• Resolve customer complaints and provide appropriate solutions
• Provide information about products and services
• Process orders, forms, and applications
• Identify and escalate priority issues
• Follow up with customers to ensure their issues are resolved
• Document customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Follow up on customer interactions