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Call Center Pharmacy Claims Technician

Company

Humana
Address , Dover, 19901, De
Employment type FULL_TIME
Salary
Expires 2023-06-26
Posted at 1 year ago
Job Description

Assist local pharmacies with claims adjudication to support medication access for HC & LTC hospice patients; reconcile historic billing issues.
This position is for Enclara Pharmacia, a Humana company. Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation’s largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.

Responsibilities

Shift: 2:30PM-11PM Eastern time with rotating weekends every 4th Saturday and Sunday. *12% shift differential pay starting at 6PM*

Essential Duties and Responsibilities:
  • Obtain all necessary information for facilities and their related pharmacies
  • Assist in setting up and maintaining hospice/facility/pharmacy relationships under the direction of the Pharmacy Claims Team Leaders & the Pharmacy Claims (Support Services) Manager
  • Assist Customer Service team with claims research/resolution
  • Complete incoming tasks as assigned by the Pharmacy Claims Team Leaders and the Pharmacy Claims (Support Services) Manager
  • Assist the Call Center management team with projects to enhance the workflow and success of the Call Center
  • Assist pharmacies with claims adjudication
  • Assist with new hires training

Billing:
  • Research claims for hospice/pharmacy audits
  • Assist pharmacies with claims adjudication by adjusting/correcting authorizations in dispensing systems and PBM systems
  • Contact hospices for authorizations/approvals for submitted claims where necessary
  • Ensure timely adjudication of prescription claims through PBM systems
  • Evaluate compound claims for proper ingredients/qtys/cost and ensure timely claims adjudication
  • Research and correct pharmacy invoices from hospices
  • Demonstrate basic understanding of Enclara Pharmacia standard/custom formularies
  • Ensure accuracy of patient profile data including related/not related status, authorization status, etc
  • Assist Customer Service team with claims research/resolution via dispensing systems, PBM systems and fax systems
  • Understand formulary and billing platform differences (PD vs. FFS) from hospice to hospice

New Hospice Start-Ups:
  • Communicate with the facility pharmacies on proper billing procedures and contact information for rejected claims
  • Update facility pharmacy spreadsheets and implementation team members on the progress with these pharmacies
  • Coordinate all information for facility pharmacies including verification of PBM systems
  • Complete assigned facility/pharmacy spreadsheet by contacting both the facilities and pharmacies to verify accuracy of all information provided

New Facilities:
  • Gather partial information from Call Center on facilities not listed and obtain correct information to be entered into the database
  • Link facilities to their respective hospices once all information is obtained.
  • Assist with Confirmation Fax reports to update facility and pharmacy relationships and demographic information

Required Qualifications:

  • Strong verbal and written communication skills, including the ability to tailor
communication to audience
  • Self-motivated, organized
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  • Team player
  • Problem-solving skills and ability to follow through on tasks assigned
  • Ability to handle multiple tasks, meet deadlines, and follow-up timely

Experience working in a call center or other high volume environment

  • 2 years of Pharmacy Technician experience


Preferred Qualifications:

Pharmacy claims and adjudications experience
  • CPhT or EXCPT
  • PBM experience
  • Dispensing system experience
Computer Skills:
  • Comprehensive knowledge of all Microsoft Office applications, including Access, Word, Excel and PowerPoint

Additional information

Interview Format
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email/text correspondence inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana’s secure website.

Work-At-Home Requirements

Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Not Specified
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