Billing Support Jobs in Arkansas

Interact with Reimbursement Supervisor and Billing management in a timely and professional manner

Post explanations of benefits, electronic remittances, and patient checks to individual accounts in the billing system

6 months to 1 year of experience working in a medical office, laboratory, health insurance, or collections setting

Able to type 40 words per minute and possesses excellent computer skills, including Microsoft Office applications

Excellent interpersonal and organizational skills

Excellent organizational, communication, multitasking, and teamwork skills

Salesforce knowledge and experience – desirable

12 months minimum experience in customer support or/and customer service for medical services or SaaS companies.

Experience in the Medical Billing industry is desirable

Demonstrated communication Skills – oral and written.

Strong analytical and problem-solving skills

Experience working with tech support – desirable

Effectively manage all Billing Support queries by collaborating cross functionally and with management

Drive process improvements in the area of accounts receivables, cash applications, credit management, and collections

Great benefits, including unlimited PTO

At least 2 year of customer service and call center experience

Fun and inviting company culture

Beautiful modern office space with free snacks and fountain drinks

1-3 years data entry or clerical experience

Manage upgrades, downgrades, cancellations, and other client account adjustments

1-3 years of customer service experience

Excellent oral and written communication skills

Excel skills are a plus

Experience working with accounts receivables is a plus

Familiarity with Webflow's product and capabilities, or have experience with HTML, CSS, and DNS

Location: Remote (United States; BC & ON, Canada)

Reporting to Senior Manager, Customer Support

Provide consistently high-quality customer experiences for all Webflow customers

File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience

Demonstrated experience with providing high-touch customer support over email and live chat in SAAS or account/billing customer service

Excellent oral and written communication skills

2 or more years of relevant billing, accounting, or financial administration experience directly related to the duties of the position

Experience with Aderant/CMS, Elite, or similar software

Experience with some sort of billing platform/software

Experience with various e-billing vendor portals preferred.

Monitor and respond to inquiries sent to the centralized billing inbox