Bilingual Spanish Customer Service Agent Jobs in Iowa

Partner with the customer and Patagonia team to remedy customer concerns and deliver the best experience possible

Complete training (both virtual and in-person), to develop skills required to ensure successful and excellent customer service.

Solid organizational and prioritization skills, with the ability to fulfill commitments, remaining reliable, punctual, and on-time.

Strong written and verbal communication skills in both English and Spanish languages

Minimum of 1+ years’ experience working in a customer service environment

Proven ability to drive amazing customer experiences

Top 3-5 skills/attributes: customer support experience, fintech or banking experience, tech industry experience

Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.

Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.

Written and verbal communication skills in English (as well as Spanish preferred).

1+ years of professional experience with either a financial institution or payment provider preferred.

Experience in direct customer facing roles.

Completing all expected training to continue to grow and validate their abilities

Supporting our ATM customer base via phone and chat

Validating customers who want to increase buy limits

Handling any functional questions regarding the usage of our terminals

Adhering to all performance expectations documented in the Customer Support Confluence page

High School Diploma or equivalent required

The following technical requirements must be met to work from home:

Intermediate keyboarding and computer skills

General knowledge of U.S. geography

Demonstrated core customer-service skills, always exhibiting customer-oriented decisions.

Base pay increases as you learn and acquire additional job duties

All work duties, including initial education, must be performed at your home address.

High School diploma or General Educational Development (GED) certificate

A minimum of two years call center customer service experience

Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers (verified by a writing test)

Ability to control the pace, flow of the inquiry, and manage call time effectively

Ability to listen to, empathize with customers, and acknowledge their concerns

Ability to gather and document information to determine a customer’s needs, apply problem solving skills, and resolve the inquiry/request effectively