Spanish Customer Service Agent (Full Time)

Spanish Customer Service Agent (Full Time)

Purpose of Job

Are you an active listener, critical thinker and a problem solver? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone?

If you answered yes to all of these questions, this opportunity may be for you!

In this role, you will take incoming calls from customers to resolve their concerns as well as assist with providing product knowledge and specialized support in both English and Spanish. Our Bilingual Customer Service Team is vital to our customers’ experience, and you may need to work productively with other team members to craft an acceptable solution for the customers’ concerns.

U-Haul Offers Its Full-Time Bilingual Customer Service Agents:

• Customer Service career-path options
• Paid education
• Full-time benefits

Training/Education:

This role is supported by practical- concept education from first-rate instructors, reinforcement education courses from our online U-Haul University, consistent engagement with your manager and team, and interactive mentorship and call support from senior agents on your team.

Customer Service training is three to four weeks, including 12 instructor-led concept courses. Certain concept-education courses may be scheduled outside your availability; therefore some flexibility within the initial education period is a must. These courses will be leveraged with the support described above to empower you to confidently take live customer calls, beginning with your very first concept.

Bilingual Customer Service Agent Minimum Qualifications:

• Ability to type 50 wpm
• Demonstrated core customer-service skills, always exhibiting customer-oriented decisions.
• Excellent written and verbal communication/comprehension
• General knowledge of U.S. geography
• Must be bilingual – Spanish and English
• Intermediate keyboarding and computer skills

Perks of joining the U-Haul Team!

Pay Structure:

• Hourly base $15/hr. no bonus
• Base pay increases as you learn and acquire additional job duties
• Merit increases based on performance

(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)

Benefits: At U-Haul our full time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, paid time off program with paid holidays, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

U-Haul Offers:

• U-Haul Federal Credit Union
• MetLaw Legal program
• Career stability
• Weight Watchers
• Gym Reimbursement Program
• 401(k) Savings Plan
• You Matter Employee Assistance Program
• Prescription plans
• Virtual Doctors’ Visits
• Full Medical Coverage
• Valuable on-the-job training
• LifeLock Identity Theft
• Business travel insurance
• Opportunities for advancement
• Registered Dietitian Program
• MetLife auto and home insurance
• Dave Ramsey’s SmartDollar Program
• Tuition reimbursement program
• Employee Stock Ownership Plan (ESOP)
• Mindset App Program
• Critical Illness/Group Accident
• Dental & Vision Plans
• Discounts on cell phone plans, hotels, and more
• Free online courses for personal and professional development at U-Haul University®
• Paid holidays, vacation, and sick days
• 24-hour physician available for kids
• Savvy consumer wellness programs - from health care tips to financial wellness
• Life insurance

Scheduling Requirements:

• 12:00 P.M. – 8:30 P.M. (Arizona time)
• Working holidays are required in order to provide support for our customers year-round. There is an incentive to volunteer for this, otherwise you may be scheduled to meet the Team and business needs.
• Available to work 40 hours per week during one of the following shifts in Arizona time (shifts are 8 working hours).
  • 12:00 P.M. – 8:30 P.M. (Arizona time)
  • 3:30 P.M. – 12:00 A.M./Midnight (Arizona time)
• 3:30 P.M. – 12:00 A.M./Midnight (Arizona time)
• Work at least one weekend day per week. Priority will be given when providing availability on Monday, Saturday, and/or Sunday.

The following is required to work from home:

• All work duties, including initial education, must be performed at your home address.
• If you want to switch or substitute computers at any time, Manager approval is required.
• You must have a quiet, private work area.
• Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.

The following technical requirements must be met to work from home:

• Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.

• Processor must have CPU benchmark score of 2,000 or higher
• 8GB of RAM/memory or higher
• Windows 10 or 11
• Computer Specifications:
  • Windows 10 or 11
  • 8GB of RAM/memory or higher
  • Processor must have CPU benchmark score of 2,000 or higher

• Additional Hardware:
  • Webcam (external or built in is ok)
  • USB headset (wired)
• Webcam (external or built in is ok)
• USB headset (wired)

• 5mb upload
• Ping under 100
• Internet speeds:
  • Ping under 100
  • 10mb download
  • 5mb upload
• 10mb download

The following is not permitted due to compatibility, performance, security, or other concerns:

• Internet access through satellite, cellular phone service, mobile wireless network, or similar. e.g. mobile hot-spot, tethering, 5G wireless.
• Rental, rent-to-own, or public computer/laptop.
• MAC Operating Systems
• Using a Proxy server or third-party network.
• Working in a public place or using public Internet.
• Computer stick or similar device.

• Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.
• Running non-work-related programs while working.
• Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

About Us

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.