Benefits Call Center Agent Jobs in Texas

Excellent written, verbal and listening skills

Contact center, telemarketing, collections and/or sales experience, required.

Contact center supervisory experience, a plus

Scripted outbound and inbound calls

Confirm calls for scheduled appointments

Reschedule/Save cancellations and no shows

We offer paid training and great benefits!

This is not a remote position***

Log all inquiries and manage Call Inquiry Log/CRM platform

Strong verbal and written communication skills

Employee discount on all our services offered

Respond to incoming calls and messages in a timely manner throughout shift

Essential Job Functions and Responsibilities

Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.

Work with existing customers by answering questions, taking payments and resolving concerns.

Make outbound calls to follow up on rental reservations.

Meet personal/team qualitative and quantitative targets

Perform duties assigned by Supervisor(s).

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

High school diploma or equivalent